Sinaj Kalathil Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Managing project timelines, coordinating with Country Managers, and overseeing successful completion of multiple programs in the Southeast Asia market.
• Working closely with the Regional Program Manager to develop programs, data processing specifications, and deliver reports in various markets.
• Verifying and processing program data, including implementing data verification procedures and creating cut-off guidelines and weighting factors.

Hamilton, Ontario, Canada

• Assisted customers with account information, troubleshooting, and resolving advanced technical issues.
• Provided support to business systems, networks, and internet support to users in response to identified difficulties.
• Collected, organized, and maintained a problems and solutions log for use by other technical support analysts.

Ontario, Canada

• Worked with over 12 businesses investigating their business processes, to identify areas of improvement and develop apt solutions while also assisting to implement them.
• Performed business model analysis, analyzed business data from various sources and prepared insights to develop project plans, identify KPIs and finalize deliverables.
• Facilitated meetings with the clients, serving as a liaison between stakeholders and users while effectively communicating insights and plans to cross-functional team members.
• Ensured all client requirements were met, while prioritizing different tasks based on business needs and requirements.

Hamilton, Ontario, Canada

• Assisted customers with product queries, returns and exchanges and various other complaints in a professional manner, adhering to the standards of the company.
• Answered 25+ calls on an average while working on the online orders fulfillment team, ensuring proper delivery of products staged.
• Demonstrated conflict resolution and problem-solving abilities while handling difficult customers.
• Excelled in a fast-paced dynamic work environment using excellent time management and organizational skills and completed duties specified with diligence.

Hamilton, Ontario, Canada

• Team Lead for Enhancing Wi-Fi at HPL Project by CityLab
• Gathered requirements for the project working closely with the Project Stakeholders and Subject Matter Experts and reported to the Project Lead timely.
• Used Tableau, Google Charts and Microsoft Excel for data visualization.
• Facilitated meetings, workshops and conducted interviews in the course of gathering requirements for the project.
• Carried out extensive document analysis and environmental scan as to understand and develop the project requirements.
• Analyzed Wi-Fi usage data and statistics to identify current state and formulate user problems.

Stoney Creek, Ontario, Canada

• Performed inspection, testing and audits to make sure Quality System standards are met.
• Ensuring outgoing product quality meets the quality requirements as established between the company and its customers.
• Responsible for implementation of corrective action for non-conformance.
• Promote quality awareness throughout the company, emphasizing excellence and continuous improvement.

Bengaluru, Karnataka, India

• Analyzed and reconciled accounts and cost centers and performed variance analysis and account reviews.
• Assisted in planning and execution of financial campaigns of the company, which included forecasting, budgeting, cost action planning, and audits.
• Reviewed financial documents of various business units of the company and consolidated financial information and assisted in preparation of quarterly financial statements of the company.
• Continuously reviewed for process improvement, utilized reporting tools, and ensured compliance and implementation of accounting standards.
• Prepared an extensive project report on financial constraints of the company for the completion of bachelor’s degree in Commerce, adhering to University and APA standards.

Business Analysis, 3.7 Gpa

Strategy Analysis and Planning, Requirement Analysis, Business Analytics and Intelligence, Quality Assurance Methodologies, Solutions.

International Business Management, 4.0 Gpa

Project Management, Global Supply Chain Management, International Trade Finance, Global Corporate Strategy

Bachelor Of Commerce - Bcom, Finance, General, 4.0 Gpa

Banking, Corporate Finance, Securities Law, Business Statistics, Financial and Cost Accounting Industry Integrated Bachelor of Commerce.