Driving operational improvements, maximizing the value of the asset base while ensuring a tight control on operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operation• Lead planning, scheduling, project coordination and implementation for both onsite and online retail outlets• Oversaw sales/marketing and administrative departments, drafted sales and marketing plans, cultivated and preserved client relationships, reconciled service issues and overall internal business operations.• Managed departmental budgets/communications, staff meetings, and strategic planning• Implemented new strategies, processes & procedures as well as training & integration• Developed and implemented new systems and infrastructure to improve estimating process, route dispatching, customer resource management and cost tracking (NetSuite)• Was the primary point of contact for all corporate relationships from the initial order to the coordination of delivery to invoicing• Manage complete end to end process around online web product content including new SKU launches, vendor management, stock updates.• Manage the movement of products into the country in accordance with organizational policy and procedure, and to comply with relevant local, country and international law and process.• Process invoices and follow up with clients, suppliers and partners as needed• Process and prepare financial and business forms for the purpose of checking balances, facilitating purchases and payroll requirements.• Provide administrative support during forecasting and budget preparation• Recruit and select office and retail staff; organising induction program for new employees• Evaluate and manage staff performances.• Provide guidance and coaching to team members to ensure all KPI’s are met

Worked in conjunction with the business partners to grow the company to form a successful online business• Oversee office administration to ensure operations run smoothly• Handle salary and contractor payments, employee inductions and staff monitoring• Maintain and update information on timesheets and invoices• Administer company expenses by entering supplier invoices,• Control inventory and order new supplies• Develop procedures and training material to ensure staff expectations are clear in regard to performance and specific processes to be followed• Verify and track all order and supplier deadlines to facilitate smooth workflow and satisfied clients• Handling all purchasing, inventory and contract negotiations with vendors• Hired and managed employees• Established business relationships with vendors, suppliers and shipping companies• Managed consumer sales• Developed and maintained website and e-commerce store and order processing system

Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures-Maintain quality systems to ensure safe and accurate inventory control to ensure traceability of all product history and correct product loaded against orders. -Ensure all inventory transactions are captured inside the appropriate inventory system in a timely manner that meets and/or surpasses the expectations of the customer.Reporting issues and inaccuracies in databases.-Inwards and Outwards Stock systems Data Entry Maintaining a quality system to ensure safe and accurate processing of orders from the relevant systems.-Daily Reconcilation of Inwards and Outwards Product and damages. Ensure substandard and inaccurate product information is accurately documented, recorded and reported through to the appropriate people. Ensure corrective action is followed through to completion-Ensure that inaccurate container information is investigated and fixed in a quick and efficient manner.Liaise with Control and Straddle/Sideloader Staff via radio contact to relay accurate information.-Responsible for employee's safety following guidelines and procedures reports and escalates H+S issues appropriately report all incidents, accident and near misses accurately and in a timely fashion -Participates in induction and on-going training programmes ensuring strict adherence to safety standards, statutory and legislative requirements, & POL policies and procedures.-Manage use of stationery and other office supplies. Order and maintain stock levels at appropriate level.File, fax, photocopy, and obtain any stock orders.