I’m currently working as a real time analyst for two years the key aspects I’ve learned thus far are:To monitor real time inbound call traffic to ensure optimum efficiencies work to ensure acceptable service levels, abandon rates responsible for intraday analysis monitoring and adjusting staff resources to meet call volume demands and sales performance goals. Scheduling, complete and manage schedule exceptions/adjustments for the company daily. Ensures the accuracy and timeliness of data by responding to time-off requests, schedule changes, and other types of requests. Monitor all real-time and intraday activities to ensure operational goals are met. Accurately track and manage contact centre schedule adherence. Analysis Conduct analysis and recommend solutions to address real time performance opportunities. Reporting prepared daily/weekly/monthly and ad-hoc reports and distribute them to management. Develop strong working relationships within the organisation to ensure efficient and effective problem solving and issue resolution.
Cci
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Call Center RepresentativeCciDurban, Kzn, Za
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Real Time AdministratorSynergy Contact Centre Mar 2021 - Nov 2023Umhlanga, Kwazulu-Natal, South AfricaWhen I gradually joined the company I worked as a Collections advisor for a Energycampaign, started working hard to achieve my goal of being a Subject Matter Expert,afterwards I applied to work under the complaints team, due to my objection handlingskill’s sets,towards that I was able to obtain my biggest achievement of being an realtime administrator (analyst), prior towards the amount of positions i've been exposedto at such a short period within the company, this does… Show more When I gradually joined the company I worked as a Collections advisor for a Energycampaign, started working hard to achieve my goal of being a Subject Matter Expert,afterwards I applied to work under the complaints team, due to my objection handlingskill’s sets,towards that I was able to obtain my biggest achievement of being an realtime administrator (analyst), prior towards the amount of positions i've been exposedto at such a short period within the company, this does shows that i have the desireto grow and that I also carry a great work ethic Show less -
Call Center RepresentativeCci
Frequently Asked Questions about Sinegugu Luthuli
What company does Sinegugu Luthuli work for?
Sinegugu Luthuli works for Cci
What is Sinegugu Luthuli's role at the current company?
Sinegugu Luthuli's current role is Call Center Representative.
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Sinegugu Luthuli
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