Katie Mcdonough Email & Phone Number

Collaborate with Senior Leadership to develop training opportunities to upskill our teams.Create content, facilitate courses and develop resource guides for a 14-month leadership development and onboarding program, 6-month professional development series and all other global training needs.Oversee all technical retail banking trainings, serving as the leader of our Training Coordinator.

Springfield, Missouri

This was an amazing opportunity to be inodiated with Central Bank's culture, both for customers and employees. Under the direction of our Retail Market Manager, I proactively and reactively coached our retail branch employees to identify the needs of our customers and explore solutions for them to best manage their unique financial situations. By keeping our customers at the center of our focus, I assisted in showing our teams we are not "salesmen", we are advocates for our customers and subject matter experts in our area. This helped eliminate the sense of pressure, and instead encouraged our teams to ask better questions to identify needs. I encouraged growth through education, role play, referral training and overall daily support to 22 branches, and roughly 100 retail employees. I loved watching our teams and individuals evolve and reach new standards for themselves. When you truly believe you are helping a customer with the best solutions in the business, the conversations are natural. The title says, "Retail Sales Specialist", but I always saw this position more of a guide, a coach, an encourager and a cheerleader.

Missouri - Kansas - Tennessee

As a recruiter with Simmons Bank, I was relied on by hiring leaders to provide them with topnotch candidates eager to begin a career with Simmons Bank. By forming relationships with our leaders I was able to learn the key aspects to their positions, skills needed to perform those duties and specific attributes that a candidate needs to be a successful part of their team. Creating a positive experience for both our applicants and hiring leaders is my main focus – beginning with the applicant’s job search. Streamlining processes, developing attractive recruiting materials and deepening relationships with our hiring leaders are three ways to instill confidence in the applicants considering a career with Simmons Bank!

Springfield, Missouri Area

• Responsible for recruiting, interviewing and selecting new associates• Updated associate onboarding - introducing the individual to our upbeat, family-like culture• Streamlined associate offboarding - focusing on a seamless transition for the separating associate• Designed an interactive Human Resources page on our intranet - generating a “one stop HR shop” for our new, current and separating associates• Automated our workflows and processes ensuring efficiency and relevancy within the HR department• Created an associate-focused interactive portal on our intranet page allowing all associates to be informed of bank activities, community events and location fun• Researching new ways to engage our associates and create a positive, associate-friendly environment• Involved in coaching hiring managers on interviewing skills and tactics to guarantee sound hiring decisions • Sounding board and mediator for employee relation matters and problem resolution• Developed and maintain both the Headquarter and Tech Center Affirmative Action plans

South National Location

• Met and exceeded monthly sales goals and quarterly loan goals • Participated in the completion of Meyers-Briggs personality assessment to enhance communication with customers and associates• Assisted in updating banker procedure manual to reflect changes from a software conversion • Established and maintained deep customer relationships by servicing their needs and providing solutions to their concerns

Fox Grape Location

• Established and maintained deep customer relationships by servicing their needs and providing solutions to their concerns • Met and exceeded quarterly banker goals each quarter • Completed three phases of U.S. Bank Banker School; gained knowledge of their personal accounts, business accounts and credit accounts

Rockbridge Location

• Created and implemented sales strategies that encouraged staff to meet and exceed sales goals• Developed work schedules to meet customer needs while minimizing salary expense• Oversaw branch operations focusing on crucial audit areas to eliminate errors • Staff-appointed confidant to discuss concerns or issues within the branch with• Responsible for performance management of tellers, teller supervisors and personal bankers

Cherry Hill Location

- Coached new staff on teller procedures and operations- Crossed-trained as a customer service representative - Led monthly one-on-one recaps to ensure tellers were understanding their roles along with their goals- Developed and maintained a successful five-person teller line- Assured all banking policies and procedures were being performed

Boonville, Mo

- Performed traditional teller duties- Responsible for keeping and growing customer relationships

Education record

Education record