Harman Singh Email & Phone Number

New York, Us

New York, Us

New York, Ny, Us

• Assisted over 1,000 clients monthly on live chat and email while performing in the top 10% of SLA metrics and maintaining a 4.5/5 CSAT score.• Acted as a liaison between the account managers and clients troubleshooting inbound inquires by translating complex financial language into a simplified manner for clients to understand.• Actively engaged in pilot programs for a Series D start-up by working cross-functionally with the product and engineering team to efficiently improve the support team’s workflow by 30%.• Mentored and coached new hires by developing efficient workflows and best practices forresolving client inquiries, thereby creating a SOP for training and enablement.• NMLS #2136594

New York, Ny, Us

San Francisco, California, Us

• Devised a scheduling strategy that helped to minimize downtime and maximize revenue by increasing active leads capitalizing in profits of 50% more than the average contractor.• Provided a white glove experience to 500+ clients per month while maintaining a neat vehicle condition which resulted in a consistent 4.9/5 rating.• Demonstrated the ability to resolve unforeseen circumstances in an ever-changing environment while keeping client safety and experience as the top priority.

• Managed a team of 40+ associates while overseeing day-to-day operations and took charge of store-wide efforts to meet customer demand and exceed sales-targets.• Utilized operational and financial KPI data to drive lead generation and promote marketing strategies that improved profitability ratios by 20%.• Streamlined training and development practices that resulted in an engaged, productive, results- driven team with high NPS survey metrics.• Utilized feedback from new hires while collaborating with the team to create new training practices that resulted in a 25% faster onboarding process.

• Analyzed inventory data to meet client demands allowing for a hyper-organized store and increasing our rank to #1 in the district.• Handled all duties associated with opening and closing the store while maintaining security protocols to ensure the safety of team members and customers.

Woonsocket, Rhode Island, Us

• Handled all duties associated with opening and closing the store while maintaining security protocols to ensure the safety of team members and customers.

Deerfield, Il, Us

Resolved customer inquires with prompt service; maintained knowledge of different products.Balanced and reconciled cash registers practicing best cashiering skills.