• Accelerated troubleshooting of computing & IT networking equipment whilst performing repairs accordingly• Delivered sales & advised of a range of technical products, including computers, audio, Hi-Fi sound systems, telecommunication & mobile plan sign-ups and visual products (TV/monitors)• Facilitated the learning and guiding of store procedures to new team members as required• Restructured the floor plans and layout of the store by conducting overall merchandising and floor plan… Show more • Accelerated troubleshooting of computing & IT networking equipment whilst performing repairs accordingly• Delivered sales & advised of a range of technical products, including computers, audio, Hi-Fi sound systems, telecommunication & mobile plan sign-ups and visual products (TV/monitors)• Facilitated the learning and guiding of store procedures to new team members as required• Restructured the floor plans and layout of the store by conducting overall merchandising and floor plan analysis Show less

• Developed and validated/debugged the firmware and testing software for the Trophon2 device under the team of Trophon2's Production Test Manager and 2 Software Engineers, which is now successfully implemented in over 8,500 Trophon2 units• Formulated the device's system level and production requirements to generate Software and Firmware requirements• Drafted over 45 software and firmware testing protocols, and addressed peer reviews comments to get approvals for rapid prototypes and… Show more • Developed and validated/debugged the firmware and testing software for the Trophon2 device under the team of Trophon2's Production Test Manager and 2 Software Engineers, which is now successfully implemented in over 8,500 Trophon2 units• Formulated the device's system level and production requirements to generate Software and Firmware requirements• Drafted over 45 software and firmware testing protocols, and addressed peer reviews comments to get approvals for rapid prototypes and proofs of concept• Executed protocols, generated reports to record the outcome, and debug the reported issues within the agreed timeframe with an overall success rate of over 85%• Utilised iterative SCRUM methodology through 4 beta-testing phases• Modelled the testing/software results and milestones through the 2 daily meetings, demonstrating an efficiency level over 90% Show less