Harleen Singh Email & Phone Number

Vienna, Virginia, United States

• Prepared financial reports and examined financial statements for accuracy and compliance• Assisted with compiling and preparing tax information and coordinating tax payments for clients• Reviewed and processed invoices, sales tax, and purchase orders, ensuring the accuracy of all data• Responsible for setting up new vendor and employee accounts through Accounting CS• Followed up with clients on escalations of issues with researched resolutions• Adhered to the responsibilities of managing and maintaining all system inputs related to supplier data• Organized and managed documents such as invoices, official receipts, and statements of accounts• Resolved client issues inclusive of the core tax products (Lacerte, ProSeries and Intuit Tax Online)• Expanded consulting skills and development through training, mentoring, and daily client interaction• Led process improvement initiatives and recommended innovative approaches to completing work

Richmond, Virginia, United States

• Performed extensive research, data analysis, and report development• Supported data collection and analytical tools using Excel, including functionality testing• Conducted data mining and analysis to identify process gaps via SQL queries• Identified and recommended process improvements for client to leverage additional functionality• Solicited, documented, and refined requirements for internal and external reports• Troubleshoot and resolve hardware, software, and network issues through phone and on-site support• Improved Blackboard experience by consulting faculty on best practices for a dynamic learning system• Administer Active Directory, Blackboard, and Google Apps accounts for the entire VCU community• Processed and graded exam scantrons using Remark Office OMR 8 for fast and efficient scores/results• Generate training documents for grading exams with Remark Office OMR 8• Involved in preparing SharePoint database updates and report extraction

Dulles, Virginia, United States

• Prepared and performed the complete redirection and rewiring of network cables for the facility• Performed data retrieval on damaged hardware, and carried out best practices for proper data disposal• Reformatted corrupted hard drives, created storage partitions, and installed new versions of Windows• Handled repairs of company computers and assisting office staff with computer application questions• Collaborated with various teams to prepare for activities including upgrading, patching, and testing