Perminder Singh Email & Phone Number

Toronto, On, Ca

Gurugram, Haryana, India

• Expanded a portfolio of 350 B2B clients in the textile machinery industry by exceeding sales targets by 15% annually, achieving a 90% customer satisfaction rate and sustaining an 85% client retention rate, contributing to over $1.3 million in annual revenue.• Leveraged CRM software to analyze customer feedback and sales data, and implemented targeted upselling techniques such as bundling complementary machinery and service packages, resulting in a 15% increase in new business development opportunities and an additional $550,000 in revenue in the first quarter.• Designed and launched a loyalty rewards program for top-tier B2B accounts, offering tiered discounts and exclusive access to new products, driving a 30% increase in customer retention rates and boosting overall sales performance by 15%, adding $350,000 in incremental revenue within the territory.

Ludhiana

• Boosted average deal size by 25% with Aditya Birla Fashion & Retail, 35% with Arvind Brands, and 45% with LifeStyle Int. Pvt Ltd., generating an additional $1.7 million in revenue by upselling high-margin yarn products, such as premium and specialty yarns, through strategic bundling and volume-based discount offers.• Coordinated cross-functional teams to implement the SAP sales module, which enhanced data analysis and sales forecasting for yarn sales, resulting in a 15% increase in overall sales revenue, contributing an additional $750,000 annually.• Developed and executed affiliate rewards and recognition programs to stimulate a high-performance culture, driving continuous improvement, increasing team motivation, and further maximizing upsell opportunities for premium yarn products.

Indore Area, India

• Assisted the local sales team in various aspects of the sales process, including lead generation, client meetings, and follow-ups.• Conducted market research and analysis to identify potential customers and understand market trends.• Contributed to the development of sales presentations and promotional materials to enhance brand visibility.• Worked closely with senior sales professionals to learn about product features, pricing strategies, and negotiation techniques.• Provided support in maintaining and updating customer records in the CRM system.• Participated in training sessions to enhance product knowledge and sales skills.

Indore Area, India

• Assisted certified technicians in performing routine maintenance services, repairs, and diagnostics on Maruti Suzuki vehicles.• Gained hands-on experience in troubleshooting and resolving technical issues under the guidance of experienced professionals.• Collaborated with the service team to ensure timely completion of tasks and efficient workflow.• Engaged in customer interactions, providing clear explanations of services performed and addressing queries to ensure customer satisfaction.• Participated in training sessions to enhance technical knowledge of Maruti Suzuki vehicles and service procedures.

Ged, International/Global Studies

B.Tech (Hons.) Mechanical-Mba Marketing, Integrated Dual Degree, Mechanical Engineering & Business Administration And Management, Marketing

Activities and Societies: Student Project Cell LPU, Synapz Club LPU