Reshma Singh Email & Phone Number

Mumbai, Maharashtra, India

Navi Mumbai, Maharashtra, India

• Develop and maintain strong relationships with key accounts, understanding their needs and objectives. • Act as the main point of contact for key accounts, addressing any inquiries or issues in a timely manner. • Identify opportunities to upsell or cross-sell products or services to key accounts, maximizing revenue potential. • Collaborate with internal teams to ensure the successful execution of key account strategies and initiatives. • Prospect and generate leads through various channels, including cold calling, networking, and referrals. • Qualify leads and opportunities to determine their potential value to the company. • Develop customized solutions and proposals to meet the needs of prospective clients. • Lead negotiations and close deals to secure new business opportunities.

Navi Mumbai, Maharashtra, India

o Retain & grow Key Accounts on an ongoing basis by – • Serving as a single point of contact for all commercial and operational issues. • Maintaining regular connect with customer and seeking feedback on a regular basis. • Driving operations team to ensure quality of services as per defined standards. • Report on operations metrics and identify opportunities to improve with the customers. • Track and resolve issues on collections. • Renewing contracts in a timely manner as per defined standards and policies. • Identify termination risk and plan mitigation actions. • Track and monitor account performance – profitability etc. • Price and Service Increase Management. • Map and identify key client stakeholders, proactively build relationship. • Connect with stakeholders on an ongoing basis and understand client business needs, implications for UNH from a service increase perspective. • Identify service increase opportunities and work with the client to contract service increase deals. • Manage price increase process and ensuring recovery as per defined margins. • Introducing Integrated Security Solution and technology. • Supporting to Cross selling

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Actively sourcing new sales opportunities.• Set and exceeded inside sales goals by establishing ambitious targets.• Maintaining long-lasting relationships with existing customers through exceptional after-sales service.• Developing in-depth knowledge of product features and benefits.• Advising customers on suitable product selection based on their needs and specifications.• Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls.• Building up college connect program for FM Learn.

Mumbai, Maharashtra, India

• Generating sales leads.• Identify and assess customers’ needs to achieve satisfaction.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Provide accurate, valid and complete information by using the right methods/tools.• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.• Keep records of customer interactions, process customer accounts and file documents.• Follow communication procedures, guidelines and policies.• Take the extra mile to engage customers.

Master Of Business Administration - Mba

Bachelors In Banking And Insurance, Banking And Financial Support Services, A

Postgraduate Degree, Aviation And Hospitality