• Completed contracts in a wide variety of IT-related services such as hardware and software installation, maintenance, repairs, and upgrades.• Performed OS migrations, custom imaging, use of SCCM.• Provided deskside support for employees and users, both in-person and through remote-assistance.• Worked with companies such as Lenovo, Holiday Inn.

• Ran and terminated CAT 6 ethernet and fibre risers with SC connectors, performed maintenance on Fibre LCPs,worked with OLTs(Optical Line Termination) and troubleshot faults in a fibre drop.• Installed Optical Network Terminals(ONT), Optical Network Units(ONUs) in a XGS-PON and Rfog setup respectively.• Onboarded and trained all incoming residential technicians.• Assisted end users with general support for hardware, peripherals, and network connections.

Configured and troubleshot Point-to-Point protocol in a small to medium-sized business network.Examined common LAN security threats which mitigated the chances of a network outage due to external interference.Configured and implemented NAT and PAT using the most current technologies and techniques.Network Cable Terminations twisted pair cablesNetwork troubleshooting and configuration using secure shell