Join the band :)

Driving the North Star metric " WIN" rates for merchants

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Assist the core team with directrion and advocate for one of my key principles: 'Hack Yourself.'

Chargeback for consumersNot happy with your transactions? We take charge(backs)Our goal is to empower cardholders by merging financial education with a streamlined dispute process. However, due to unforeseen challenges and the ongoing development of open banking features, we've had to shelve the project.•A centralized platform for cardholders to easily review their recent transactions and flag any issues.•Users have the autonomy to decide whether they want us to handle direct communication with merchants or escalate disputes for formal chargebacks.•Simplified dispute filing: Customers just need to select the appropriate reason for the dispute, and our technology takes care of the rest, engaging with merchants or banks to ensure a smooth resolution. This reduces friction for customers during the process. Did you know? Around 30% of chargebacks are filed with incorrect reason codes, which can impact banks, merchants, and cardholders alike.

Chargeflow has secured $11 million in VC funding, led by OpenView, which brings the total funding amount to $14 million• Navigated from Product Vision to Roadmap to Successful Execution• Spearheaded Product Initiatives for Fraud and Chargeback Team• Governed Performance Metrics for Business & Operations Teams of 35 Analysts and 6 Managers across Philippines and Israel

Acquired by Chargeflow

• Governed Amazon's Chargebacks (CB) Team across 16 countries spanning 9 sites, successfully curbing bad debt arising from chargebacks valued at $250 million/year.• Successfully Launched 3 New Marketplaces (SG, TR, AU) and Integrated 2 Payment Processors (Stripe & Adyen) into CB Operations, collaborating with internal and external stakeholders.• Collaborated with Quality, Site Leaders, Operations Managers, and Internal Stakeholders to Identify, Define, and Implement Continuous Improvement Projects aimed at reducing Bad Debt and Enhancing Quality Goals.• Spearheaded Fraud Recovery Initiatives:- Orchestrated Bad Debt Recovery Projects, yielding approximately $35 million in recovered funds.- Launched a Fraud Seller Recovery Program, in collaboration with Legal, Content, and Product Teams, amending seller participation agreements to hold sellers accountable for Chargebacks resulting from non-compliance. This initiative led to a reduction of ~$12.5 million in bad debt.

My key responsibilities were to attain highest level of satisfaction of the guests and to make plans to achieve financial targets .-Maintained and monitored detailed information about the lounge and the competition.-Kept checks on various expenses based on budget.-Ensured lounge adhered to strict hygiene and grooming standardshttps://www.zomato.com/vi/hyderabad/fume-lounge-banjara-hills