Sinisa Mitrovic Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Assessed infrastructure and executed PoC for launching new Neo co-branded MC credit card at Hudson’s Bay stores. Worked collaboratively with dev, infrastructure, security, hardware and in-store teams. Anticipated.
• Evaluated, led and deployed work-from-home, cloud-based gateway solution for POS Systems. Joint effort with cloud engineering team implementing CISCO Meraki solution. Critical IT projects delivery item enabling QA team.
• Architected and led POS development & integration of new Loyalty platform for Hudson’s Bay stores. Partnered with Merkle to deliver this $4M initiative of migrating system & data from on-prem to LoyaltyPlus cloud.
• Led architectural design for technical integration of a cloud-based, multichannel selling & clienteling mobile application for Saks stores. Created solution blueprints and presented to technical teams & executives for.
• Managed on-site technical support for Saks Canada store launches. Observed POS & payment systems performance at four initial locations. Collaborated with NCR Global, TD Bank, and Hudson’s Bay internal teams to limit.
• Conceptualized and carried out deployment of new EMV payment solution for Saks US stores. Partnered with Verifone, Vantiv, and Chase to implement a PCI-compliant payment processing solution in all 40+ locations..

• Managed POS development, integration & QA to support Capital One Financial credit platform conversion. Created project plans for each stream, and synchronized software deliverables & testing for each sprint cycle..
• Assessed TCxSky OS migration along with exploring new hardware options for Hudson’s Bay stores. Suggested new solutions and documented findings accompanied with architectural drawings. Collaborative work with Toshiba.
• Led architectural change and 4690 DIF data bus upgrade to resolve high selling season bottleneck in-store servers’ performance. Partnership with Toshiba Commerce on modifications, validation and implementation of new.
• Processed real-time, on-site system performance troubleshooting of Manhattan Lord & Taylor flagship store. Coordinated store staff & technical teams to identify bottlenecking server communication design issues. Reduced.
• Launched software deployment stabilization initiative. Proactively identified risks & built solution strategies by formalizing software packaging & management process. Managed internal software releases & vendor.
• Outlined and developed application changes to enable Hudson's Bay POS to interact with Kleinfeld system to transact bridal outfit sales. Successful initiative deployment positioned company to tap into this profitable.

• Designed POS application framework & led development of Vancouver Olympics’ Visa Exclusive store; to accept worldwide Visa credit cards & products. Joint effort with Visa Inc. resulted in 0% failure in production.
• Architected and developed POS application for Hudson's Bay Gift Card product launch. Single, application supporting 3 independent store chains with over 400 locations. Flawless performance in production for over 15.
• Conceptualized reusable and configurable software deployment framework, reducing number of installation packages from 6 to 1. Initiative that enabled POS software deployments to meet growing CI/CD demand.
• Remodelled multi-banner monolithic applications into a single, configurable POS App. With that design in place Hudson's Bay was able to run a single version of POS application in, at that point 4 different store chains.
• Accountable for Hudson’s Bay POS Software, Deployment packages & Environments. Averaging close to 100 releases annually.

Toronto, Ontario, Canada

• Developed 4690 POS Applications for major Canadian & US retailers and supermarkets;Costco, LCBO, The Home Depot, Canadian Tire, Shoppers Drug Mart, Loblaws, Kroger
• POS Payment software Dev & Consulting for major Canadian Banks; RBC, CIBC, TD, BMO
• Participated in developing Beta software for IBM 4610 POS thermal printer for GSA application

Belgrade, Serbia

• Taught Computer Science
• Homeroom Teacher for 30+ students classes
• Conducted parent-teacher interviews
• Acted as Examiner in Adult learning and certification program

Belgrade, Serbia

• Managed multi-day summer camps for groups of 60-80 children ages 6-12
• Planned, coordinated and executed, along with other counselors, daily and evening activities
• Worked closely with kitchen and fasciitis staff to provide quality nutrition and safe environment
• Responded to emotional and behavioral situations when they arisen among children