Sinmisola A. Email & Phone Number

Canada

Worked closely with the onboarding team to assist clients in integrating SaaS platforms (GlassManager and LockerGM), ensuring smooth adoption and alignment with their business workflows. Conducted tailored product demos and virtual 1:1 training sessions via Zoom and Teams, focusing on driving value and efficiency for clients. Engaged in consultative sales, identifying client needs and recommending tailored solutions to address their objectives. Collaborated with Development and Support teams to discuss and gather client feedback to enhance the onboarding process and improve client retention. Built strong client relationships by addressing concerns and providing scalable solutions.

Canada

Led high-volume customer onboarding initiatives, helping enterprise clients seamlessly transition to new services. Trained and mentored team members on delivering exceptional onboarding experiences. Proactively addressed customer needs and implemented workflows, increasing client satisfaction scores. Analyzed customer feedback to recommend process improvements, driving increased retention.

Served as a trusted advisor for new SaaS clients, coordinating tailored onboarding plans aligned to their business objectives. Led virtual walkthroughs to ensure product features were implemented effectively. Partnered cross-functionally with product and engineering teams to address onboarding pain points and enhance user experience. Facilitated customer feedback loops to drive product enhancements and improve adoption.

• Updated and monitored project progress, minimizing delays by 28%.• Collaborated with a team of project managers to reduce costs by over 45% by analyzing project metrics and ensuring the scopes were implemented.• Reduced project risks by 40% by proposing actionable risk assessment plans to optimize processes.• Maintained client satisfaction by 50% by developing strategies that addressed clients’ needs and concerns.

• Managed over 100 inbound calls daily and worked on different shifts – morning, afternoon or night as assigned.• Updated customer data/information and ensured regular updates in the database.• Resolved customer complaints within 10 minutes through inbound calls and emails. • Achieved 30% conversion rate by performing all direct sales of EMTS’ products to end users/customers in assigned experience center. • Solved customer complaints and escalated some difficult cases to the team lead when necessary.• Received customer service awards/recognition for investigating and resolving customer complaints while taking appropriate action to address the issue.

Lagos

• Assessed students’ individual needs and implemented learning strategies to optimize learning experiences.• Ensured quality teaching and application of the curriculum is carried out methodologically.• Developed instructional materials and explained concepts with practical examples.• Set and maintained acceptable standards of classroom behaviour to establish an orderly learning environment.