• Assist the Merchandiser in the delivery of the sales, stock turn and contribution budgets. • Key focus on identifying current and future trading opportunities. Ensuring core lines are in stock at all times, maximizing positive in-store customer experience and driving sales. • Working with the Buying team in order to plan and implement risk mitigation initiatives and provide accurate forecasting for new lines. • Weekly analysis of department trade. Presenting findings to the Head of Merchandising and department Director. Advising what actions will be taken each week to maximize sales and department growth. • Supported increasing sales performances year on year within an infant department of the company.

• Develop and grow a relationship with clients through daily emails, phone calls, and conference calls. Communicate any issues or incidents to the team lead and work on resolutions that will rectify the issue and provide a positive client experience. • Key focus was to understand the principles of the fund, work with new investors to ensure a smooth onboarding experience and provide an exceptional standard of investor care. • Continuous learning and training in Irish Fund Regulations and AML/KYC policies. Ensuring all new and existing clients provide up to date and relevant AML/KYC documents. • Daily NAV sign off and cash reconciliations. Processing daily redemptions and subscriptions, ensuring payments are processed in a timely manner.• Point of contact for U.S Bank’s VIP fund, responsible for ensuring gold standard service. Any requests or issues were acted upon with priority. • Upon promotion to a senior position, I assisted in the identification of training requirements within the team and actively supported the design and implementation of any required training.

• Key focus to assist, investigate and resolve any issues customers may have with their payments. Achieved by liaising directly with customers and global customer service officers.• Using SWIFT messages to contact banks in order to resolve payment issues in an effective and timely manner• Monitor account activity to ensure customers are compliant with Deutsche Bank’s AML/KYC policy. Assisting team members with cases to ensure the department deadlines are met.• Meet and exceed daily, weekly and monthly KPI’s. These include current payment issue solved per hour and ensuring any aging cases are cleared within agreed timeframes.

• Key objective to provide top of the range customer service by assisting customers via email, in person, and by phone, with any quires they may have on their incoming shipment. • Providing accurate information by reaching out to the customer to advise any delays or weather issues that may delay their shipment. Making proactive contact with customers to address potential issues before they arise.• Handling large amounts of incoming calls from customers to track shipments and inbound containers.• Handling main reception, customer meets & greets and clients and payment processing from couriers on a day-to-day basis.• Generating and creating customer documentation from the in house systems including, but not limited to, Bills of Lading, Electronic Delivery Orders and Tax Invoices.

6 week in-dept training course which provided me with and excellent opportunity to complete sales and customer services training, including compliance, reaching sale targets and customer complaint managementOver the phone sales with both new and existing customers.Working to achieve monthly and weekly targets both individually and within a team focusAssisting customers with any queries or complaints they may have hadInforming customers of the range of insurance packages that were offered and helping the customer chose the package best suited for their needs.