Customer Service Support Specialist
CurrentThis role is a duel skilled position on both the gate keeper and complaints teams at the Tesco mobile customer engagement centre in butlerstown Waterford.This role started for me as a secondment for a temporary basis ending in a full time permanent position in July of 2022.As a member of the customer service support team you are expected to be able to solve problems well and fast for customers sometimes on a more in-depth level to our other customer care representatives. We frequently have dealings with other companies and members of Tesco Head Office in order to resolve issues for our customers.As a member of this team there are many expectations one of which is complaints handling skills that need to be stern but kind enough in order to deescalate any possible disputes a customer may have.
