Siobhan O'Sullivan Email & Phone Number

Berlin, Germany

Spectrm empowers brands to automate one to one conversations with customers in real-time on search, social and display.Spectrm is the conversational marketing platform that powers many of the world's leading chatbots. From disruptors to Fortune 100 companies, teams rely on Spectrm’s platform, conversational AI and customer success to design experiences for their customers.- Conversational Design Expertise: Utilising NLP techniques to enhance language understanding and designing… Show more Spectrm empowers brands to automate one to one conversations with customers in real-time on search, social and display.Spectrm is the conversational marketing platform that powers many of the world's leading chatbots. From disruptors to Fortune 100 companies, teams rely on Spectrm’s platform, conversational AI and customer success to design experiences for their customers.- Conversational Design Expertise: Utilising NLP techniques to enhance language understanding and designing intuitive conversational flows for chatbots.- SaaS Implementation and Project Management: Lead end-to-end SaaS implementation projects, ensuring seamless integration and timely delivery. Managing projects from conception to deployment, collaborating with cross-functional teams for successful outcomes.- UX Design: Optimising user journeys and interactions. Conducting workshops for clients to facilitate smooth onboarding.- Drive continuous improvement of conversational experiences through user feedback analysis and performance metrics.- Using Python to transform files for client requirements and save on manual effort.- Successfully facilitate Agile methodologies as Scrum Master for two engineering teams, ensuring efficient collaboration, sprint planning, and delivery of high-quality software products. Show less

- Orchestrated talent acquisition initiatives, leading to the formation of high-performing teams, contributing to company growth by 2x within three years.- Elevated employee engagement by organising virtual and in-person events, including team-building activities, webinars, and training sessions.- Pioneered innovative onboarding materials such as video tutorials, online modules, and virtual tours, ensuring a comprehensive and engaging onboarding experience.- Collaborated closely… Show more - Orchestrated talent acquisition initiatives, leading to the formation of high-performing teams, contributing to company growth by 2x within three years.- Elevated employee engagement by organising virtual and in-person events, including team-building activities, webinars, and training sessions.- Pioneered innovative onboarding materials such as video tutorials, online modules, and virtual tours, ensuring a comprehensive and engaging onboarding experience.- Collaborated closely with a global workforce, spanning various countries and time zones, promoting a cohesive and unified team environment. Show less

- Successfully managed a team of Business Systems Consultants, fostering a collaborative and high-performing work environment.- Excelled in Agile methodologies and cross-functional collaboration, partnering with sales, development, and support teams to translate business requirements into successful product features and activities.- Demonstrated expertise in project management, customer onboarding, and engagement, achieving exceptional results by providing top-tier support, delivering… Show more - Successfully managed a team of Business Systems Consultants, fostering a collaborative and high-performing work environment.- Excelled in Agile methodologies and cross-functional collaboration, partnering with sales, development, and support teams to translate business requirements into successful product features and activities.- Demonstrated expertise in project management, customer onboarding, and engagement, achieving exceptional results by providing top-tier support, delivering personalised training, and fostering strong customer relationships.- Streamlined new customer onboarding processes, proactively identifying and resolving issues to ensure a smooth transition and positive customer experience.- Managed end-to-end implementation of the Azyra ERP system for B2B clients, providing pre- and post-sales training, functional and technical support, and product analysis and testing to ensure successful deployments.- Delivered expert consultancy and training on the Azyra ERP system's CRM, Financial, Logistics, and Warehousing capabilities, empowering clients to optimise their business processes and achieve their goals.- Strong client-facing skills, adept at building and maintaining relationships with key stakeholders, understanding their business needs, and aligning solutions accordingly.- Excellent communication skills, capable of explaining complex technical concepts to non-technical stakeholders in a clear and concise manner Show less

The Azyra enterprise system handles order processing, purchasing, warehousing, financials, CRM, cloud hosting, online web services, handhelds, smartphones, IoT, maps, Office 365 integration, business intelligence, EDI and APIs. As a Business Systems Consultant, I provide training, assistance and consultancy to our clients to improve their processes, efficiency and profitability. I work closely with the Development Team to test and refine new facilities, analyse issues and propose solutions,… Show more The Azyra enterprise system handles order processing, purchasing, warehousing, financials, CRM, cloud hosting, online web services, handhelds, smartphones, IoT, maps, Office 365 integration, business intelligence, EDI and APIs. As a Business Systems Consultant, I provide training, assistance and consultancy to our clients to improve their processes, efficiency and profitability. I work closely with the Development Team to test and refine new facilities, analyse issues and propose solutions, as well as identifying improvements to provide continuous value to clients.Role:- Strong problem-solving and analytical skills, with a focus on identifying areas for process improvement and recommending system enhancements to align with business objectives.- Provided senior-level end-user training and support, addressing system issues and troubleshooting technical problems. Show less

Galway, Connacht, Ireland

Conducting workshops for first and second year B. Commerce undergraduates to foster innovation, creativity and entrepreneurial spirit as part of their 'Skills for Success' module.

County Carlow, Ireland

Bergamo, Lombardy, Italy

Role:- Teaching English through games and activities to children aged 5 to 13.- Organising didactic camp activities to consolidate language skills.- General supervision and organisation of educational excursions.

El Puerto De Santa Maríá

Role:- Teaching English to children aged 6-14 to prepare them for Trinity Exams. - General supervision and excursions.

Msc International Management, 1:1

Activities and Societies: French Society, Italian Society, Yoga Society Thesis: The impact of socialisation with host-country nationals.

Ba International European Studies, European Studies And Modern Languages, 2:1 Honours

Activities and Societies: French society, Spanish society, International society Subjects: - European Politics, European History, French.

Ba Modern Languages (French, Spanish, Portuguese), Modern Languages

Activities and Societies: Lugdunum GAA Erasmus Year Modules of note: - Interpretation (English - French)