Siphile Duma Email & Phone Number

Centurion, Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa

I work in an inbound customer service line: I assist customers with their order inquiries, troubleshooting devices, registration of devices, explaining our products, up selling our products, keeping customer satisfaction and data recording of all calls I receive.

Sunninghill, South Africa

I worked as a customer service consultant for a UK Based campaign (Tui), the campaign is a travel agency campaign where I booked holidays, amended holidays, helped with web related inquiries, updated the booking information for customers, Captured data on every call and retained customers.

Pretoria Area, South Africa

I was a social worker within the governmenthospital and my daily job is below:Dealt with individual, family, couples andcommunity social cases.Applied skills and values of social work inencouraging development and copingmechanism.Applied ethical skills and values that helpedclients find their inner strengths, and broadentheir ability to utilise resources.

Durban, KwaZulu-Natal, South Africa

I was working for Telkom campaign and I was performing below duties:New installation and guiding the set up of our devices and the product.Helped with home and business internet connections, (router set ups, email set up and landline connections.)I was logging tickets and followed up on the resolutions

Durban Area, South Africa

I was dealing with only network related calls (Making and receiving calls, sending and receiving messages and internet related calls that was in the Prepaid department.I also did billing related enquiries, technical and email set-up enquiries. Explaining the statements and also lodging the complaints and disputes of unhappy customers.

Bachelor Degree In Social Work, Family And Consumer Sciences/Human Sciences Communication

Social Work degree, that consists of Psychology majors and community work field work.

Certificate In Archives And Records Management, Business Family And Consumer Sciences/Human Sciences

Higher Certificate in Archives and Records Management. Knowledge on archiving documents. Knowledge on documentation and filing.