Rafael Siqueira Email & Phone Number

São Paulo, São Paulo, Brasil

Gerenciamento de serviços de TI para uma carteira com mais de 30 clientes, garantindo a entrega conforme os SLAs acordados.Desenvolvimento e manutenção de relações com clientes, assegurando a satisfação e fidelização.Compreensão das necessidades e objetivos de negócios de cada cliente, identificando oportunidades de upsell e cross-sell.Atuação como ponto.

São Paulo, Brasil

Gestão de carteiras de clientes em diversos setores, atendendo a um total de 11 clientes;Responsabilidade pela coordenação de equipes de consultores em Tecnologia da Informação, totalizando 65 colaboradores;Participação ativa no processo de avaliação de desempenho dos consultores;Envolvimento direto no recrutamento e seleção de novos.

São Paulo E Região, Brazil

Management of customer portfolios from different segments;Management of teams of consultants in the Information Technology sector - Support, SRE, Devops;Participation in the consultants' performance evaluation process;Participation in selection and recruitment of new employees;Continuous improvement of processes and IT Service Management;Assist in the.

São Paulo E Região, Brazil

Tellerina Group - Vivara/EtnaSupport coordination - first and second level (Service Desk and Field), systems support; Through ITSM tools, generating indicators. Support over 250 stores spread across all states of Brazil, administrative office, distribution center and factory; Volumetry of 8 thousand calls per month and 16x7 service; Responsible for.

Client: EurofarmaSecond level support coordination for the administrative office, laboratory and company presidency;Project management such as rollout of desktops, notebooks and the exchange of more than 2,000 iPads for sales managers spread throughout Brazil;Service to 6 offices and sales managers who are spread throughout BrazilUse of ITSM tools, Jira.

São Paulo E Região, Brazil

Personnel management, ensuring maximum operational efficiency with a focus on the customer and established operational goals; Analysis of operational indicators focusing on preventive and corrective actions, ensuring and controlling SLA metrics; Propose and enable training, coaching and feedback for the team; Interaction with the company's areas for.

São Paulo E Região, Brazil

Team management, providing guidance on process improvements and recommending changes in alignment with business tactics and strategies for the area of responsibility. Recruit and support the development of direct employees. Meet business and operating goals, according to contractual service levels. Establish relationships with customers and other.

São Paulo E Região, Brazil

Coordinate Field Services, people management, incident tracking through the call tool. Keep track of backlog; Ensure and control SLA metrics from field analysts; Hold regular meetings with analysts to present indicators and presentations of improvement processes; Acting in escalations with the analyst to solve customer problems; Ensure the correct.

São Paulo E Região, Brazil

Acting as a focal point on one of the client's sites (300 employees), remote hands on activities in the Data Center, support for users, Windows XP, Windows 7, Microsoft applications and Lotus Notes. I also worked with Team Leader of Field Services, people management (coordinating 30 analysts), developing processes to improve the productivity of analysts.

São Paulo E Região, Brazil

User support, performing installations, maintenance and updates, in Microsoft operating systems and applications, Lotus Notes (network and local) and corporate applications, both on desktops and notebooks. Use of imaging application. Performance in serving Sales Managers and Market Managers.

Suporte a usuários, realizando instalações e manutenções de hardware, software e aplicativos Microsoft, Lótus Notes e aplicativos corporativos.

Tecnologia Em Análise E Desenvolvimento De Sistemas, Tecnologia Em Análise E Desenvolvimento De Sistemas

Curso Técnico Em Processamento De Dados, Informática