Siraj Mohammed Email and Phone Number

· Administer and maintain corporate infrastructure, including Active Directory, LAN, Internet access, and Exchange server.· Administration and maintenance of VMware VSphere Essential Plus infrastructure, Backups and Anti-Virus.· Administer the Banking software applications, desktop operating system, Network Printers and Ensure that network hardware, operating systems are up to date with latest bug fixes. virus updates utilities, patches and recommended upgrades.· Administer the telephone system. Administration and maintenance of remote mobile devices using Vodafone Secure Device Manager (VSDM).· Monitor and troubleshoot server and network performance with Monitoring tools to ensure any necessary action is taken.· Administer backup and disaster recovery systems and processes. Taking of system backups as and when required, ensuring that the scheduled backup jobs satisfy backup requirements.· Provision of helpdesk support for all IT related system in Bank, liaising with third party and suppliers on any resultant support calls. Updating and maintaining our Knowledge base software. Documenting troubleshooting carried out.· Key participant in Disaster recovery testing and execution team.· Administrating and Maintenance of Bank`s corporate switches and Firewall.· Research, recommend, plan and implement infrastructure system projects.

· Deploy desktop base units and monitors, installing and replacing hardware, performing upgrade and migrating operating systems within company guidelines for the end client.· Worked with GEFCO-various UK sites, trained by HP/Capgemini for user migration from Windows XP to Win. 7 through SCDM using DMT tool.· Worked with UKTV performed user migration from win Xp to win 8.1 using SCCM, setup conference rooms with Apple Tv, IPTV, WiDi and some additional desktop applications.· Maintenance of Computer Systems and help Users with IT front end support. · Resolve or escalate problems & service requests according to established procedures.· Worked with various companies on short contract basis.

· Configuration and troubleshoot of Microsoft Windows servers 2003, 2008R2 and 2012R2.· Creating and managing User accounts in Active Directory.· Implementing GP, using security templates.· Windows server Backup for regular and full backups.· Resolve or escalate problems & service requests according to established procedures.· Installed, Configured, Trouble-shooter of Workstations like Windows XP/Vista and windows 7.· Installation of Antivirus on server or client side.· Installed, Configured and Maintained of all types of Network and Centralized Local Printers.

• Dealing customers with building a good rapport with them• Voice based process BPO for HP Laptops.• Troubleshooting the client issues over the phone.• Promoting the client products.• Technical based job for troubleshooting Laptops and desktops of different issues.