Sirena Riley Email & Phone Number

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London

Key relationship management with a wide range of creative and business stakeholders including media production companies, agents, clients and studio managersSelf-recording, directing and editing of voice over projects (documentaries, e-learning, video game, corporate, website, audiobook, etc) for global, cross-industry clientele. Noteworthy clients include National Geographic, Audible, DHL, Marriott Hotels, Al Jazeera

Provide 1:1 support to financial tech startup CEO with a background as a television personality and a substantial social media following (over 500k followers across platforms)Manage relationships with internal and external stakeholders as an extension of the CEO with strategic prioritization and delegation during exponential 4x staff increase Coordinate the CEO’s schedule through organized diary management including overseeing cost effective, heavy international travel in a post COVID worldOrganize online and in-person meetings and events, including all logistics for most recent team offsite which brought 35 employees from 15 countries to headquarter office launch and retreat in Nairobi, KenyaIdentify and manage international venues and suppliers for community and marketing events, including conducting pre- and post-event briefings and reportsManage public relations by fielding interview and speaking engagement requests, researching and writing talking points and collating and approving media assets

London, England, United Kingdom

Manage relationships with consultant offices and their teams regarding referrals, reports and patient follow up solidifying excellent feedback and repeat referrals for start-up Central London clinic Reconcile daily financial reports, generate invoices using Xero accounting software, confirm patient insurance coverage, monitor stationery and stock, and handle deliveries

Responsible for creating overall organisational strategies and framework including onlinetask managers and filing systems. D​iary management, ​booking services and appointments, assisting with travel arrangements. Household organisation including basic bookkeeping and online shopping

Key relationship management with a wide range of creative and business stakeholders including media production companies, agents, clients and studio managersSelf-recording, directing and editing of voice over projects (documentaries, e-learning, video game, corporate, website, audiobook, etc) for global, cross-industry clientele. Noteworthy clients include National Geographic, Audible, DHL, Marriott Hotels, Al Jazeera

London, England Metropolitan Area

Executive Assistant to the Clinic Director and provided clerical support and diary management to practice of 12 healthcare professionals Reconciled financial transactions and documents, resolved financial discrepancies, secured banking and submitted insurance invoices within set deadlines. Prepared KPI data regarding patients’ visits, handled large volumes of phone calls and greeted patients and visitors to ensure smooth running of clinic reception operations

London, England, United Kingdom

Managed a boutique Pilates studio front of house team of 4, maintaining excellent standards in customer service while consistently hitting monthly sales and revenue targetsMaintained clarity in internal and external communications and collaborated with marketing teams to implement customer feedback surveys and new promotionsConducted weekly banking reconciliation and insurance billing in compliance with company guidelines

London, England, United Kingdom

Rising from Receptionist (2015) to manage daily operations of a busy, multidisciplinary private clinic based in a prestigious part of London, catering to professional athletes and the entertainment industry Organized off-site therapy, including home visits, film sets, theatrical performances and athletic events Reconciled accounts, processed monthly practitioner and administrative staff payroll, and insurance billing, chased debt repayment and tracked expenses and stockSupervised reception staff of 3 and quality assured booking schedules for 18 practitionersCollaborated with team of practitioners and instructors to organize ongoing classes, workshops including onboarding and managing online class and appointment booking system

London, England, United Kingdom

Managed reservations and high-profile events for a 400+ capacity venue, engaged with clients to meet their needs, generated incremental sales and presented financial reports to managers and directors hitting Holiday Season target of over £1 million

London, England, United Kingdom

Supported strategic fund-raising activities, supported gift shop operations, retained jewellery and clothing for visitors, processed financial transactions and replenished stock on a regular basis

London, England, United Kingdom

Supervised and ensured efficient running of the kitchen, tracked and maintained inventory, arranged and supported bookings for clients, remained knowledgeable of menu offerings and provided excellent customer service to visitors

Washington, District Of Columbia, United States

Developed briefing materials, analysed policy issues, contributed to articles, researched major publications, coordinated meetings with executives and medical students and promoted organisational values

Washington, District Of Columbia, United States

Hired and mentored interns, researched public education, organised materials distributed monthly to 2000+ students, planned 50+ workshops for the 2002 leadership institute and performed administrative program management