Sishir Gupta Email & Phone Number

Taipei City, Taiwan

• Global Program Lead for Customer Success Manager's Induction, Mentorship & Training Programs. Created & scaled up program to 6 Mentors who have trained/mentored 16 CSM across the globe till date.• Trusted Client Partner in APAC for onboarding, business & technical solutions, data, systems & API integration, training, SAAS product & process adoption, best practices, escalations, account expansion and renewals.• Member of Merger & Acquisition team that integrated BotBonnie (Acquired Company) processes, people & products at Appier• Partner with Pre-sales & Sales to help build business solutions on new pitches and account expansion.• Collaborate with Product Managers, Engineers, Designers & PMM on building new features and influencing product direction.• Proficient in Customer Data Science Platform, Marketing Automation Platform & Programmatic Demand Side Platform.

Gurgaon, India

Xaxis Account Manager managing digital media investments (Programmatic, Impact buys, digital sponsorships & OTT) for different GroupM agencies Developed & delivered programmatic & digital impact advertising strategies for more than 30 clients, generating over USD 10 million in annual revenue.• Refined operational processes, reducing go-live time to 1 business day, ensuring faster GTM.• Trained 3 Account Managers & created a knowledge base from scratch, enabling the team to handle client queries and exceptional customer service.• Negotiated & managed deliveries and rates with vendors ensuring adherenceto project timelines while maintaining cost efficiency.

Pune Area, India

Client: Procter & Gamble ( United States)• Successfully transferred viewability project from the Seattle office to the India office, ensuring smooth execution & continuity.• Managed P&G’s Beauty, Oral Care and Hispanic categories overseeing ~USD250K a month programmatic investment.• Analyzed 3rd part data from Nielsen, Moat, Comscore, Integral Ad Science to optimize viewability, NHT, and ER. Utilized insights to improve project performance

Pune Area, India

Got trained on various aspects of Global Freight movement & International logistics business. Core aspects were International commercial terms, freight movement by air & ocean, international billing, client handling, operation control etc.

Pune Area, India

Developed skills to configure a Cisco 2600 & 2800 series router, configure Switches, create network & working on Cisco Packet tracer.Platform used: CISCO ios

Bachelor Of Technology, Information Technology, First Class With Distinction

Diploma In Network Security, Networking & Security