Supervise and manage a team of application support executives to provide effective and timely day-to-day application support, advice, guidance and diagnosis, and timely problem resolution in the shared services unit to achieve operational outcomes.Providing technical support to teams within the organization, and to external clients when required.Works closely with project managers and leadership teams to deliver expected outcomes.Performing regular functionality analyses & provide feedback to design and development engineering for product improvement.

Responsible for troubleshooting the software applications the company uses and ensuring that help desk tickets are resolved in a timely fashion.

Respond to assigned service tickets and work through to successful resolution while meeting or exceeding all service level and customer satisfaction objectives.

The project is being carried out to control the energy consumption throughout the tea withering process by controlling relevant machinery in real time via a mathematically developed software program in Python.

Digital data conversion with XML, HTML, and JavaScript Scripting Languages that are compatible with web platforms while maintaining the quality in digital data conversion & Content Management.