Sissy Kosiva Email & Phone Number

Athens, Attiki, Greece

Athens, Attiki, Greece

Athens, Greece

- Social Media content creator- Setting digital media campaigns - Editing our website blog posts

- Managing our social media presence- Editing our website blog posts- Researching keywords for organic Search Engine Optimization for our clients- Monitoring our website traffic through Google Analytics- Creating an outline and drafting the content of our website revamp

Athens, Greece

- Designing and implementation of trade marketing plan and of product display plans in major book retailers (Public, Ianos, Eyripidis)- Briefing/instructing our graphic designers regarding POP material- Content editing of the newsletters sent to our customers (bookstores) and of the posts oriented towards the bookstores owners in our website

Athens, Greece

• My main responsibilities are:
• Processing refunds, invoices and currency conversions requests
• Reviewing documents during the standard verification procedure
• Identifying fraudulent actions, abuse of our system, or money laundering activities
• Providing assistance to customer service team in payments related tickets
• Defending PayPal disputes, claims or chargebacks

Athens, Greece

• My main responsibilities were:
• Handling user tickets, by responding promptly to all their inquiries, including product complaints and how-to questions
• Assisting junior customer agents by handling escalated complex cases in order to resolve in the most satisfactory manner for all parties concerned
• Coordinating with Engineering to resolve user’s technical issues.
• Informing the Product and Payments Department regarding pending or emerging issues
• Evaluation of submitted proposals for the Talent Scout Service

Athens, Greece

• My main responsibilities were:
• Providing technical support for the company devices, by handling incoming and outbound calls
• Management of refund applications
• Assistance in setting up new devices
• Mentoring new colleagues, providing on-the-job training for the effective development of new members in the department

Athens, Greece

• My main responsibilities in East Attica, Syros, Tinos and Folegandros Islands were:
• Management of commercial deals with selected on-premise outlets
• Building long-term and mutual profitable relationships with customers
• Execution of commercial plans of Marketing Department
• Development and distribution of the broad portfolio of products in on and off-premise outlets
• Increasing brand visibility using bottle displays and POS material

Athens

• My main responsibilities were:
• Shelf arranging and decoration according to planograms in retail stores
• Implementation of in-store promotion plans
• Monitoring of product stock and submitting orders accordingly
• Creating brand displays to increase visibility
• Informing store managers about OOS products

Santorini And Ios Islands

• My main responsibilities were:
• Collecting data regarding new and existing accounts of the islands of Santorini and Ios
• Management of regional sales
• Monitoring of product stock in retail stores and small night bars
• Submitting orders in cooperation with the local wholesalers
• Merchandizing in retail stores

Greece

• My main responsibilities were:
• Organizing department’s warehouse and providing outlet developers with the proper POS material
• Assistance in designing brand launch strategies of Reserve brands
• Assistance in organizing promotions and events of Reserve brands
• Collecting and analysing data from alcoholic beverages’ social media accounts
• Content editing of the department's facebook account

Master Of Arts (Ma), Art, Literature And Society

Master Thesis Entitled: Beastly Killers, Animal Detectives: The Discourse of Species in Jo Nesbø’s Nordic Noir

Bachelor'S Degree, Marketing And Communication