Sithembile Mthembu Email & Phone Number

Woodmead

Online Internal Accounts ManagerFebruary 2021- PresentAssisting client with their online ordersReleasing of ordersHelping customers through email, phone, online presentations, screen-share and in person meetingsMonitor and analyze customer's usage on the portalWorking with the Sales team to onboard and integrate new clients and developing existing client relationshipsBuild long-term relationships with customersAssisting clients place orders on the online portalLiaise between the customer and internal teamsCheck stock availability on behalf on the clientsAssist clients with cancelling ordersAmending clients order to suit their needsChecking prices for clientNegotiating prices with product managers

Johannesburg Area, South Africa

• Handle incoming phone calls, screen them, and direct them appropriately, providing necessary information.• Welcome and assist visitors by greeting them warmly, directing them to the appropriate areas, and making announcements as needed.• Perform administrative tasks such as filing, scanning, photocopying, and emailing to support smooth office operations.• Maintain effective communication with customers and agents, promptly addressing and resolving any issues that arise.• Provide backup support for outbound logistics functions and other departmental roles when necessary.• Receive and organize daily mail, deliveries, and courier packages for efficient distribution.• Record and manage requests for collections, commercial suppliers, and paper banks.• Coordinate with drivers for collections and assist in routing their schedules.• Record and manage driver log sheets to ensure accurate tracking of transportation activities.• Log calls and handle inquiries when Transport Routers are unavailable to maintain continuity of service.• Assist with additional tasks and responsibilities as required to support team objectives and meet business needs.• Handle incoming phone calls, screen them, and direct them appropriately, providing necessary information.• Welcome and assist visitors by greeting them warmly, directing them to the appropriate areas, and making announcements as needed.• Perform administrative tasks such as filing, scanning, photocopying, and emailing to support smooth office operations.• Maintain effective communication with customers and agents, promptly addressing and resolving any issues that arise.• Provide backup support for outbound logistics functions and other departmental roles when necessary.• Receive and organize daily mail, deliveries, and courier packages for efficient distribution.• Record and manage requests for collections, commercial suppliers, and paper banks.

• Answer all incoming calls within three rings or less than 30 seconds, promptly addressing the caller's needs.• Efficiently transferred calls to the appropriate individuals or departments as needed, ensuring smooth communication.• Took detailed messages by actively listening to the caller's requirements, accurately recording relevant information, and notifying the relevant person electronically.• Notified the designated individual of caller details, needs, and preferred callback times within the agreed Service Level Agreement (SLA).• Provided accurate information to callers regarding Tarsus, including its location and office hours, by understanding their inquiries and appropriately concluding the call.• Interacted with callers in a professional and friendly manner, adhering to Tarsus's service standards, values, and procedures to ensure customer satisfaction

Midrand

• Processed various orders accurately, including private orders, government orders, consignment orders, invoices, sample orders, and marketing orders.• Provided prompt responses to customer inquiries and addressed their queries efficiently.• Maintained a detailed record of daily orders using a spreadsheet for organizational purposes.• Accepted orders via telephone and ensured their timely processing within allocated time frames.• Managed incoming telephone calls promptly and handled overflow calls from the switchboard.• Coordinated same-day deliveries for urgent orders to meet customer needs.• Communicated with hospitals to facilitate order placement and address any concerns.• Issued invoices to hospitals for every order placed, ensuring accurate billing.• Collaborated with various departments and external service providers to fulfill customer requirements.• Handled general faxing tasks, including sending documentation upon customer request and faxing delivery notes.• Obtained proof of deliveries and shipping documents to ensure proper documentation of transactions.• Adhered to specified cut-off times to meet deadlines and maintain efficiency in order processing.Position: Creditors ClerkResponsibilities:• Handle product return credits efficiently and accurately.• Manage miscellaneous invoicing tasks, including financial invoices, lease charges, and intercompany transactions.• Generate pro-forma invoices as required.• Ensure that all upliftment and credit documents are properly authorized.• Record and track all customer queries and requests for resolution.• Update courier schedules and email distribution lists on a daily basis.• Ensure compliance with regulatory requirements such as SOX • Supervise the filing of invoices and credit notes for easy retrieval and reference.• Reprint invoices and credit notes from BPCS and JBA systems as needed.• Match orders, invoices, and proof of delivery notes to ensure transaction accuracy.

Parktown Johannesburg

• Inputting applications and funding proposals into the Project Tracking System (PTS).• Generating payment requisitions and compiling payment lists within the system.• Logging all written and telephone inquiries and queries received.• Creating and disseminating various reports and financial documents as required.• Managing records and maintaining filing systems for easy retrieval.• Producing and distributing agenda packs for meetings.• Contacting clients to update their contact details as necessary.• Scanning all incoming mail and files for electronic storage and organization.-

Sunninghill

• Assessing various types of claims, including death claims (natural & unnatural), disability claims, and hospital claims.• Validating and assessing endowment policies claims.• Conducting investigations into suspected fraudulent claims.• Coordinating with different hospitals to gather client information for claim assessment.• Processing payments for funeral and hospital claims.• Entering new claims into the system and following up with clients for outstanding documents.• Performing all administrative duties, including faxing, photocopying, and email correspondence.• Handling claim repudiations and maintaining clear communication with brokers, lawyers, clients, and other relevant parties regarding claim statuses.

Sandton

• Provided service to clients within a call center environment.• Processed home loan applications efficiently.• Captured new loans and verified loan entitlements on the system.• Loaded new applications into the system and allocated them to relevant administrators for processing.• Handled faxing, photocopying, scanning, and email correspondence tasks.Client Liaison Consultant Responsibilities:• Assisted walk-in clients and aided them in completing application forms.• Communicated with clients regarding their applications and inquiries via phone.• Conducted loan entitlement assessments and addressed members' queries.• Facilitated loan entitlements and managed customer inquiries• Managed all aspects of new home loan applications.• Communicated with customers regarding their applications and inquiries via phone.• Followed up with customers for any outstanding documents required for applications.• Allocated payments and prepared settlement quotes.• Processed refunds for over-payments.• Organized and sorted member statements by funds.• Mailed member statements and updated monthly payments in the system.• Handled faxing, photocopying, and scanning tasks.• Prepared decline letters and distributed them to customers via email or post.

(Midrand Branch)

• Registered customers for internet banking services.• Coordinated with the telephone banking department to activate customers' internet banking applications.• Assisted members with completing the daily register.• Typed visa letters for clients as required.• Directed customers to the appropriate consultants for banking products upon request.• Assisted customers with general banking inquiries at the reception area.• Helped customers with profile changes as needed

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Degree in Bachelor of Business Administration

Certificate In Production Management, Operations Management

National certificate