Sithembile Mthembu Email & Phone Number

Woodmead

Online Internal Accounts ManagerFebruary 2021- PresentAssisting client with their online ordersReleasing of ordersHelping customers through email, phone, online presentations, screen-share and in person meetingsMonitor and analyze customer's usage on the portalWorking with the Sales team to onboard and integrate new clients and developing existing client.

Johannesburg Area, South Africa

• Handle incoming phone calls, screen them, and direct them appropriately, providing necessary information.
• Welcome and assist visitors by greeting them warmly, directing them to the appropriate areas, and making announcements as needed.
• Perform administrative tasks such as filing, scanning, photocopying, and emailing to support smooth office operations.
• Maintain effective communication with customers and agents, promptly addressing and resolving any issues that arise.
• Provide backup support for outbound logistics functions and other departmental roles when necessary.
• Receive and organize daily mail, deliveries, and courier packages for efficient distribution.

• Answer all incoming calls within three rings or less than 30 seconds, promptly addressing the caller's needs.
• Efficiently transferred calls to the appropriate individuals or departments as needed, ensuring smooth communication.
• Took detailed messages by actively listening to the caller's requirements, accurately recording relevant information, and notifying the relevant person electronically.
• Notified the designated individual of caller details, needs, and preferred callback times within the agreed Service Level Agreement (SLA).
• Provided accurate information to callers regarding Tarsus, including its location and office hours, by understanding their inquiries and appropriately concluding the call.
• Interacted with callers in a professional and friendly manner, adhering to Tarsus's service standards, values, and procedures to ensure customer satisfaction

Midrand

• Processed various orders accurately, including private orders, government orders, consignment orders, invoices, sample orders, and marketing orders.
• Provided prompt responses to customer inquiries and addressed their queries efficiently.
• Maintained a detailed record of daily orders using a spreadsheet for organizational purposes.
• Accepted orders via telephone and ensured their timely processing within allocated time frames.
• Managed incoming telephone calls promptly and handled overflow calls from the switchboard.
• Coordinated same-day deliveries for urgent orders to meet customer needs.

Parktown Johannesburg

• Inputting applications and funding proposals into the Project Tracking System (PTS).
• Generating payment requisitions and compiling payment lists within the system.
• Logging all written and telephone inquiries and queries received.
• Creating and disseminating various reports and financial documents as required.
• Managing records and maintaining filing systems for easy retrieval.
• Producing and distributing agenda packs for meetings.

Sunninghill

• Assessing various types of claims, including death claims (natural & unnatural), disability claims, and hospital claims.
• Validating and assessing endowment policies claims.
• Conducting investigations into suspected fraudulent claims.
• Coordinating with different hospitals to gather client information for claim assessment.
• Processing payments for funeral and hospital claims.
• Entering new claims into the system and following up with clients for outstanding documents.

Sandton

• Provided service to clients within a call center environment.
• Processed home loan applications efficiently.
• Captured new loans and verified loan entitlements on the system.
• Loaded new applications into the system and allocated them to relevant administrators for processing.
• Handled faxing, photocopying, scanning, and email correspondence tasks.Client Liaison Consultant Responsibilities:
• Assisted walk-in clients and aided them in completing application forms.

(Midrand Branch)

• Registered customers for internet banking services.
• Coordinated with the telephone banking department to activate customers' internet banking applications.
• Assisted members with completing the daily register.
• Typed visa letters for clients as required.
• Directed customers to the appropriate consultants for banking products upon request.
• Assisted customers with general banking inquiries at the reception area.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Degree in Bachelor of Business Administration

Certificate In Production Management, Operations Management

National certificate