Leading customer relations management project and assignment from conceptualization to implementation and play a pivotal role in enhancing and administering CRM systems, enforcing best practices, coordinating activities and improving productivity.Provide support and assistance to Client Relationship Managers. Applying customer Relationship principles in order to engrave the constant implementation of the customer relationship management framework and business plans. Investigate and… Show more Leading customer relations management project and assignment from conceptualization to implementation and play a pivotal role in enhancing and administering CRM systems, enforcing best practices, coordinating activities and improving productivity.Provide support and assistance to Client Relationship Managers. Applying customer Relationship principles in order to engrave the constant implementation of the customer relationship management framework and business plans. Investigate and provide assistant in solving the customer complex problems to ensure effective and efficient CRM service. Develop and provide input to Customer Service Management procedure, policies and standards. Developing customer relationship management feedback and complaint procedure. Provide detailed monthly CRM data and analysis report. Manage variety of special projects as requested, including system or process improvements, new retention categories, and joint projects with Service Management. Show less

• Managing the staff compliment in the Key Accounts Division• Manage relationships with healthcare companies (brokers)• Developing strategy for new business opportunities• Developing servicing strategies and ensuring current service strategies are in place and followed• Engaging with clients on ongoing basis• Submission and forecasts yearly budgets, and managing monthly financials, commission statements• Submission of management reports• Managing a large corporate… Show more • Managing the staff compliment in the Key Accounts Division• Manage relationships with healthcare companies (brokers)• Developing strategy for new business opportunities• Developing servicing strategies and ensuring current service strategies are in place and followed• Engaging with clients on ongoing basis• Submission and forecasts yearly budgets, and managing monthly financials, commission statements• Submission of management reports• Managing a large corporate client base and relationships of Key clients• Quarterly strategic meetings with corporate clients• Presenting and preparing Exco presentation to corporate clients• Administration and communication by ensuring that all correspondence and reports are dealt with accurately and timeously• Ensuring cross selling between divisions• Assisting staff and clients with high level queries and issues• Dealing with client complaints with scheme and council for medical schemes• Hiring and staff development• Mentoring the sales teams Show less

Daily interaction with clients to address client needs and improve customer satisfactionDevelop marketing and communication material.Compile, implement and manage the hospital's marketing and client services plan to ensure that objectives are met.Plan campaigns, media campaigns, publicity campaigns and social responsibility projects.Build new and maintain current relationships with the community as well as relevant role players (resident specialist and external general… Show more Daily interaction with clients to address client needs and improve customer satisfactionDevelop marketing and communication material.Compile, implement and manage the hospital's marketing and client services plan to ensure that objectives are met.Plan campaigns, media campaigns, publicity campaigns and social responsibility projects.Build new and maintain current relationships with the community as well as relevant role players (resident specialist and external general practitioners) within the organisation and externally.Administrative duties which includes financial control, management reporting etc Show less

Establishing and maintaining relationships between clients (Brokers, BonitasMarketing,Corporates,Members and Medscheme. Growing the business and turnover.Marketing and promoting our services by meansof road shows presentations.Members education about benefits/options etc.Resolving of client queries and providing detailed feedback.Regular contacts/services/visits/workshops at the paypoint. Work closely with credit controllers and supervisors. Implementation of new… Show more Establishing and maintaining relationships between clients (Brokers, BonitasMarketing,Corporates,Members and Medscheme. Growing the business and turnover.Marketing and promoting our services by meansof road shows presentations.Members education about benefits/options etc.Resolving of client queries and providing detailed feedback.Regular contacts/services/visits/workshops at the paypoint. Work closely with credit controllers and supervisors. Implementation of new policies and procedures to reduce discrepancies. Liaison with Paypoint regarding clearing of discrepancies and members portion. Providing an excellent level of service to Paypoint. Ownership of the job and taking responsibility. Ongoing education sessions to paypoints, i.e. HR/Payroll personnel. Receiving data for contributions/members portion remittance. Receiving data on contributions rose by scheme finance and match it to Pay point records. Facilitate a query with all departments within Medscheme but be ultimately responsible Show less