Sithembiso Ndlovu Email & Phone Number

Midrand, Gauteng, South Africa

Midrand, Gauteng, South Africa

I am an optimistic person who works with Five9 doing design and implementation: Being the project technical lead for 3 customers, one with 200 agents seats and 2 with 15 agent seats inbound and outbound, planning and executing assigned projects. Collaborating with the team in business requirements, design, implementations and supporting phases. Maintain and recommend best practices to better the business processes, do customize reports and better the customer’s performance with the reporting statistics. Have great communication with clients and keep them happy with quick resolutions to their issues. Do system status health checks whenever there is data center maintenance. Do refresher training for agents, supervisor and administrators.Password encryptions and compliance with not sharing customer passwords.Do technical documentation for projects and user acceptance testing and manage creating bridges with customers when there are high priority issues. Time management skill with project schedules.Have experience in telecommunications (call center) for 3 years, doing Asterisk and Linux, SQL database administrator, desktop troubleshooting and VM ware, Five9 Certifications: Implementation Engineer Bootcamp Part I planning to book for bootcamp part 2 in April. 2 years experience in Five9 IVA Studio 7. Experience with SIP telephony applications such as MicroSIP and WebRTC. Experience with Contact Center or Call Center software. Have experience with Azure) Have ITIL v4 certification.

Midrand, Gauteng, South Africa

Centurion, Gauteng, South Africa

Creating a BI reporting tool for marketing and sales department. Using Oracle Analytics Cloud and Oracle SQL developer as well as PHP programming language. Used project management skills for the project.

Johannesburg Area, South Africa

At Rhema children village we were working as a team of six(6) business analyst and separated task individually to meet the home goals. Volunteering at the home I was doing IT educational classes for fourty three(43) children and two(2) social workers. We documented a business report for the business function and processes that Rhema children's village can use in future. Our recommendations are to better the home when it happens they they decide to implement the systems.

Bachelor'S Of Information Technology In Business Systems, Information Technology

Certificate, Fitness Instructor