I having 3+ years of experience in IT as well as ServiceNow as an Administrator and Developer.Worked on ITSM Module and ITIL concepts like Incident, Change , Problem Management.Created Knowledge articles for the platform users to provide a seamless experience.Identify the root cause of issue and provide fix or escalate them to the right team/People.Worked and managed ServiceNow applications and ITSM module.Worked on ticket to resolve them within the defined SLA's.Fulfilled tasks related to different service requests created and managed,Worked on Client side scripting and server side Scripting , Worked on ACL,s , Workflows , Catalogue items , Record Producers.Worked on Users, Groups, Roles , Reports, Dashboard.Worked on CMDB and Integrations.