Siva Kumar Email & Phone Number

Manchester, England, United Kingdom

●Install, test, and deployed Splunk services, providing technical assistance for projects, user requests, and data queries.● Designed and configured security management reports and dashboards, developing, evaluating, and documenting SIEM-specific metrics for management and compliance purposes.● Managed and optimized SIEM use cases within correlation systems, designing and implementing system engineering plans and providing technical support for security incidents.● Implemented forwarder configuration, search heads, and indexing in Splunk to ensure optimal data ingestion and analysis; supported data source configurations and change management processes.● Monitored and analyzed security incidents, resolving configuration and integration issues in coordination with infrastructure and support teams.● Collaborated with senior management to develop and implement SIEM strategies aligned with security standards and business objectives, driving continuous improvements in security posture.

Manchester Area, United Kingdom

-Collaborated with Managing Directors to develop and execute strategies aligning with business objectives and driving sales growth.-Led a high-performing team that achieved impressive results, generating £2.5 million in sales on Amazon in the last financial year.-Played a pivotal role in the establishment of a new Line of Business (LOB), contributing to sales reaching £1 million.-Prepared and delivered comprehensive weekly business reports, providing insights and recommendations for sales strategies in the upcoming seasons.-Conducted SEO activities utilizing various software to identify key keywords for Amazon PPC campaigns, optimizing product visibility and driving targeted traffic.-Managed day-to-day operations of the Amazon marketplace, including listing optimization, inventory planning, and execution of promotions and Ads campaigns for Amazon PPC.-Assisted in the setup, planning, and maintenance of promotions and Ads campaigns, ensuring optimal performance and return on investment for Amazon PPC.-Implemented effective inventory management strategies on Amazon, efficiently handling excess items to minimize costs and maximize profitability.

Manchester Area, United Kingdom

• Managed Amazon marketplace day-to-day operations and ensure all listings are optimised to businessneeds.• Helped in the setup, planning of inventory, maintenance of promotions, and Ads campaigns for Amazon PPC.

Chennai, Tamil Nadu, India

-Customized configuration of ManageEngine Log360 (SIEM) and ADAP applications, ensuring alignment with customer needs and providing customized compliance reports within the SIEM framework.-Developed pricing strategies that balanced company objectives with customer satisfaction, effectively supporting presales efforts.-Leveraged prospect data to deliver compelling product demonstrations and successful Proof of Concepts (PoCs), tailored to meet specific customer requirements.-Proactively engaged with prospects through various communication channels, including phone, email, face-to-face meetings, and web conferences, offering guidance and support throughout the evaluation and selection process.-Assisted in monitoring and tracking Active Directory changes, while conducting regular audits of network device logs, Microsoft -Exchange Server, Microsoft Exchange Online, and Azure Active Directory.-Maintained detailed documentation of technical work and research, facilitating knowledge sharing among colleagues, driving product improvement, and enhancing the support experience.-Collaborated closely with the product development team, effectively translating customer requirements into actionable product features and enhancements.

Chennai, India

Support Engineer for ManageEngine's SIEM and IT Security product.

Chennai, Tamil Nadu, India

-Provided expert technical support to customers, specializing in Veritas Backup Exec Application and virtualization backup solutions.-Assisted customers on a daily basis with the installation, configuration, and troubleshooting of the Veritas Backup Exec Application on Windows servers, ensuring seamless and reliable data protection.-Demonstrated proficiency in virtualization backup, including backup and recovery for virtual machines (VMs) running on platforms such as VMware vSphere and Microsoft Hyper-V.-Utilized in-depth knowledge of Veritas Backup Exec to guide customers in setting up backup policies, scheduling backups, and performing restores for both physical and virtual environments.-Performed frontline troubleshooting steps to diagnose and resolve technical issues related to backup and recovery processes, ensuring minimal downtime and data loss.-Collaborated with cross-functional teams to escalate complex support cases, providing detailed information and insights for a swift resolution.-Acted as the go-to person for customer escalations, managing critical incidents with a sense of urgency and effectively communicating updates to customers and internal stakeholders.-Maintained a strong focus on meeting Service Level Agreements (SLAs), ensuring prompt response times and satisfactory resolution for inbound calls, chat interactions, and email inquiries.-Stayed up-to-date with the latest advancements in Veritas Backup Exec and virtualization backup technologies, continually enhancing knowledge and skills to provide the best possible support to customers.-Proactively documented technical solutions, troubleshooting steps, and best practices to create a knowledge base for colleagues and improve overall support efficiency.

Chennai Area, India

-Specialized in troubleshooting Roku streaming devices, assisting customers in resolving technical issues and ensuring smooth installation and compatibility.-Conducted thorough checks of customers' devices and network compatibility to provide accurate guidance and recommendations for successful streaming device setup.-Provided first and second levels of technical troubleshooting for Roku streaming devices, effectively diagnosing and resolving issues to ensure optimal performance.-Addressed billing queries from customers, including processing refunds by liaising with the business partner and ensuring timely resolution.-Offered support to prospects via chat, email, phone, and web meetings, guiding them through the evaluation and selection process, and providing assistance tailored to their specific needs.-Created JIRA tickets for unresolved support cases, documenting detailed information for efficient tracking and follow-up.-Proactively followed up with clients to provide updates on their open tickets and worked collaboratively to reach a satisfactory resolution

Msc, It Security/Cyber Security

Bachelor'S Degree, Information Technology