Sivan S. Wall Email & Phone Number

Sherman Oaks, Ca

Freelance technical writing services and consulting, including:• A full suite of editing options, from grammar and punctuation to a detailed edit of style and content with feedback to help improve consistency and accuracy• Audience-targeted editing – using the desired voice and level of formality appropriate to your document• Microsoft (MS) Word and Excel expertise• Document creation or updating/editing in MS Word, Excel, and PowerPoint• Coding and technical problem-solving for MS Word, with complete formatting and structuring assistance, and automated bookmarks, captions, hyperlinks, cross-references, and customized tables of contents• Tracked changes provided for your review, or clean documents for ease of reading• Comprehensive review of acronym and term usage and definitions• Formal technical writing styles for units of measurement, and unit conversion assistance or review• Initial draft and writing assistance• Revision and restructuring of content and sequence – recommendations or performed as needed• MS Word table creation and adjustment, figure and equation manipulation, and caption coding and formatting• MS Word page layout and section configuration, header and footer setup and adjustment, and page counting and other automated field options• Document comparison and analysis for MS Word• Creation and adjustment of MS Word templates• Strong math and sciences background – as well as insurance, disability, worker's compensation, general business, and regulatory experience – allowing a broad range of support for virtually any industry• Expertise in referencing and incorporating federal and state regulations and statues, from over 10 years working with insurance and oil & gas industry requirements (NILS Publishing, Miller Consulting, Integrity Solutions)• Current experience and familiarity with PHMSA regulations in 49 CFR 192 and 49 CFR 195, and related industry standards, bulletins, and guidelines

Project Specialist Consultant in a primary role as Senior Technical Writing Analyst across all projects, and in a support role with the Regulatory Compliance Team, for hazardous liquids and gas transmission pipeline and facility integrity management.

Los Angeles

● Analyzed and edited bank policies and procedures, assisting subject matter experts (SMEs) in providing clear documentation and meeting regulatory and audit requirements.● Clarified and rewrote the document update and publication process for use as a training tool● Learned Adobe RoboHelp and became go-to advisor for users with more experience

Van Nuys, Ca

Prepared and edited technical documents, including user manuals and tutorials, safety procedures, bid packages, contract documentation, engineering project documentation and reports, and pipeline and facility procedures, in collaboration with variety of subject matter experts (SMEs) for multiple clients. Developed RFPs, RFQs, and invitations to tender (ITTs).● Edited and published global practices for ExxonMobil Engineering Practices System team from initial drafts to final website publication, working with authors and SMEs to ensure accuracy; verified drawings versus text and made corrections and suggestions using MS Visio● Authored procedure for ExxonMobil global practice modifications to industry standards and ExxonMobil refinery/chemical engineer global practice update procedure● Created graphics and tables for presentations and reports; prepared PowerPoint presentations; entrusted with data compilation and analysis tasks using MS Excel pivot tables, MS Access, and other software● Deepwater Horizon—Appointed to multi-company Marine Well Containment System project, onsite in Houston following 2010 BP oil spill in Gulf of Mexico; appointed to NuStar Energy pipeline regulatory compliance team, onsite in San Antonio

Glendale, Ca

Promoted from within to spearhead new quality assurance (QA) department, preparing written analyses of 197 aspects of long-term disability (LTD) claims-handling to provide feedback to claims operations, identify mishandled issues, enhance company performance, and recognize and establish best practices. Ensured compliance and coordination with workers' compensation, state disability, and Social Security disability, consulting with medical, vocational, and legal professionals to determine eligibility. Designated MS Excel and data analysis specialist. ● Rewrote QA scoring instructions, clarifying procedures to improve calibration and increase efficiencies; identified operational inconsistencies to streamline processes throughout claims operations● Saved company millions of dollars on several occasions by identifying and resolving technical and payment issues, both as claims handler and advising as QA consultant● Cited for excellence in written communications and customer service; selected as Quest top performer

Omaha, Ne

● Managed written, email, and website communications● Designed, developed, and maintained MS Excel tracking files; upgraded QA practices; conducted QA and performance reviews

Woodland Hills, Ca

● Problem-solving and decision-making responsibility for the extremely fast-paced, rapidly evolving, legally bound alternative dispute resolution (ADR) project; selected as one of five (of 500) to develop ADR scoring process; operated as part of 13-member team training management and the growing 700-employee staff● Created MS Excel spreadsheets to compile and analyze data for projects and individual performance, resolving procedural inconsistencies in collaboration with legal resources and training staff

Omaha, Ne

● Established and operated commercially successful pop-culture retail store with complete responsibility at every stage; tracked and maintained inventory, analyzing sales experience and forecasts to place orders and process shipments from multiple distributors and suppliers and for 150 preorder / standing order customers● Authored and edited store newsletters and radio and television spots; created and designed newspaper advertisements, fliers, postcards, signs, and coupons for mailings and in-store promotions

Chatsworth, Ca

● Researched and maintained state-by-state insurance regulatory documents for all 50 states and the federal government; edited New York General Counsel opinions compilation; proposed and wrote training documents● Monitored staff research, scheduled and reviewed revisions, and performed final quality checks for publication