As a Real Estate and Facilities Manager at Amazon, I oversee the planning, design, and execution of multiple projects across the country, ensuring optimal utilization of space, resources, and budget. With a Bachelor of Hotel Management and Catering Technology (BHMCT) degree and over 16 years of experience in the hospitality and retail industry, I bring a unique perspective and skill set to the real estate and facilities management domain.My core competencies include customer experience, rooms division, and pre-opening operations, which I developed and honed during my previous roles as Director of Rooms and Front Office Manager at various companies. I led and trained teams on operational excellence, implemented quality standards and best practices, and increased guest satisfaction and retention rates. I am passionate about creating and maintaining a safe, comfortable, and productive environment for Amazon employees and customers, and I strive to deliver excellence in every aspect of my work.