Siye Chen Email & Phone Number

Espoo

- Processing orders in Microsoft Dynamics- Issuing sales order confirmations- Issuing export documentation - Invoicing and monitoring in-coming payments- Planning train project delivery schedules together with production- Intrastat reporting- Updating customer data in Microsoft Dynamics- Checking the validity of customer purchase orders- Forwarding customer orders to production- Forwarding export documentation to customers - Advising forwarders on export customs clearance for dispatched shipments- Generating reports- Updating product pricing lists to ERP and other sales support activities

Espoo

- Order Processing- Updating customer data in SAP- Updating order information into CRM- Forwarding customer orders to production- Informing production times and possible delays to customers- Issuing export documentation for standard shipments- Issuing documentation for LC shipments- Transportation Planning- Monitoring in-coming payments- Checking supply contracts- Following-up on shipments- Providing customer service

Order processingCoordinating deliveries to Finnish customersChecking freight invoicesHandling claims and returnsOrdering samples to field sales teamMonitoring inventory levels in Finnish warehouse and performing stock replenishmentsIntrastat reporting

Export and import forwarding and customs clearance. Order processing, transportation planning and bookingIntrastat ReportingSAP Invoicing and issuing other export documentation such as proformas, Certificates of Origin, CMRs, Quality Certificates, ATRs, Bank drafts etc.Providing freight quotations to customersCommunicating and cooperating with different stakeholders such as customers, agents, forwarders, banks, insurance companies, warehouse and engineers, customs, Project Managers.

Finland

Creating, coordinating, and notifying of delivery,export and transport documents as well as financial documents. Creating bookings for shipments.Communicating with interest parties regarding delivery, export, and financial documents.Providing shipping information and freight cost estimations for interest parties.Creating debit and credit memos.

Worcester, United Kingdom

POSITION: Providing a warm welcome to customers as well as directing them to the seating area.Receiving food & drink orders & serving customer requests to the standards required.Serving food and beverages promptly to customers at tables. Ensuring timely delivery of all food & beverage items to customers.Understanding and memorizing the menu content and keeping up to date with any menu changes.Making recommendations from the menu to customers if requested as well as answering customer inquiries in a polite and helpful manner. Ensuring that the seating area is kept organized and clear of rubbish, glassware and crockery.Looking after guests with special needs i.e. dietary requirements, allergies etc.

Worcester, United Kingdom

POSITION: Escorting customers to their table and arranging their seating.Receiving food and drink orders. Working closely with restaurant staff to ensure that customers were served in a timely manner– Orders were assembled properly in the kitchen and delivered to customers promptly. Building positive relationships with regular customers with the intention of increasing customer loyaltyAssisting in enhancing the overall customer experience by systematically checking on customers to ask if they are enjoying their meals and service. Accepting calls for take-out and other inquiries.Collecting payment and thanking customers prior to their exit.

Muncie, Indiana, United States

POSITION: Volunteer tutor at the MoM education enrichment center. Helping to increase the reading and math skills of the students. Bolstering the self-esteem of the students in an effort to motivate them to improve their school grades. Assisting students with daily homework in order to keep them on grade level.

Espoo, Finland

POSITION: Providing customer service and assistance. Learning necessary retail industry tools, such as facing, in order to keep product shelves appearing neat and organized. Mopping and sweeping aisles in order to maintain neatness and cleanliness within the store.Learning to operate cash registers and checking for counterfeit bills.Learning the company's product refund and exchange policies in order to handle customer refunds and exchanges.Conducting systematic product quality checks and disposing of expired products,

Helsinki, Finland

POSITION: Learning to process both incoming and outgoing mail by using manual sorting systems, such as reading postcodes and slotting different types of mail into specific compartments.Learning to operate the company's sorting machinery and leaning to type various sorting codes in order to quickly and efficiently sort through large mail volumes.

Helsinki, Finland

POSITION: Product Testing InterviewerConducting product testing with selected market segments to help our clients determine whether their new products would be positively received by their target market. Conducting follow-up interviews with selected market segments. Learning the organization's computer software in order to record interview questionnaire results.Setting up and organizing interview areas.

Bachelor Of Arts (Ba), Business Administration And Management, General

Activities and Societies: Worcester Bright Futures Society

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Attended Ball State University for the Falll semester of 2012 as an exchange student.

Matriculation Examinations

Education record

Education record