Coffee chat with other UX professionals throughout the world.Provide my sight in Tech industry, focusing on UX and product.Share my working experience for career consultation.

Consulting and mentoring on UX career

Affiliated company: Meituan

PLEX Design Lead:• Dedicate and support feature teams to core platform experience at Toast, includes global navigation and search.• Focus on Hospitality-Led-Grow and close partner with on-boarding to educate, support and promote products across the platform.• Oversee the design consistency in teams and deliver the best practice and guideline, as the key UX design contributor in the Design system.Mentor:• R&D design mentor with junior designers

Grasshopper, multi-platform design in iOS, Android, Web App and WebGoto Contact, multi-persona design for Agents, Supervisors and Admins

Design • Design lead on user-facing dispense and Technician-facing service experience.• Applied agile UX design process to conceptualize, design and deliver the top-notch user experience and polished digital and non-digital products, including interaction, animations, human factor, content and visual for all types of bevi machines.• Shipped and delivered products in tight timeline from high-level Information architecture to pixel-detailed visual design.• Implemented and tested the wireframe and prototype in InVision for rapid iteration under agile development.• Analyzed the quantitative and qualitative data to evaluate design and product performance. • Supported MKT to create flavor icons, print design, flavor and holiday animations that got high appreciation from customers and increased customer satisfaction.Research• Planned and conducted the user researches and usability testings for hardware & software improvement and exploration.• Managed and conducted partner's research to identify the problem from software, hardware, and operations.• Analyzed qualitative data into persona, journey map, affinity diagram from surveys, interviews, and all testings.Product• Analyzed qualitative data into persona, journey map, affinity diagram and quantitive data into visual charts to prioritize tasks and take into product requirements.• Worked closely with product managers and head of product to define product vision and layout product strategy.

Project title 1: Daily Social Media (Facebook) Study• Implemented the method by coding PIEL survey app.• Explored the impact of the Social Media on self-disclosure by Sampling Experience Method.• Managed Pilot and SONA study with 40+ participants.• Earned second authorship of the paper and submit the ISC conference.Project title 2: Improving Distributed Teamwork Through Mobile Robotic Telepresence Systems • Led Pilot Study with Telepresence "Beam" (Award Number: 1563705)• Designed the research plan with Beam

BubbleQ: short messaging apphttps://itunes.apple.com/us/app/bubbleq/id1140715488?mt=8•Led the user research, managed the usability testing, analyzed the users’ motivation and created the alternative prototype for future research•Defined the opportunity to improve and refreshed the delightful UI/UX for BubbleQ

www.comake.ioa SaaS platform for consolidate and contextualize files, tasks and projects for best collaboration and communication.Responsibility:• Designed the high-fidelity prototype of the embedded web platform in card design actions with file-upload and task creation, share, preview for the timeline feature.• Researched different products to report the competitive analysis and created a design proposal for the Comake-Slack integration in UX design

2017: This project for “2017 Biomimicry Global Design Challenge" was awarded honorable mentions for the excellent work by biomimicry institute. (https://biomimicry.org/solution-seekers/)2019: This project is accepted to present for the EDRA50 conference (Environmental Design Research Association) Brief intro:Graindrop is a nature-inspired systems solution that helps communities adapt to climate change, in a way that mitigates impact of existing issues of water scarcity and food insecurity.My role is the System and Product Designer. I contributed in: research in problem identification, 3D Model Prototype and Technical Model in product design.

• Taught various courses including Robotics, LEGO building, Minecraft modeling, AppDevelopment and Game Design• Applied Java and swift knowledge in Ecplise for Minecraft, and Xcode for AppDevelopment• Helped kids in using AutoDesk 123D to make 3D print• Hands-on experience in building and programming Robotics• Worked and played effectively and patiently with kids from K-8th grade

• Designed the ordering website for the Umass Dining Hall : Bluewall Express• Interviewed target users (college students) to define the problem and analyze their needs • Created the wireframe of the website using Balsamiq• Implemented the high-fidelity prototype of the website using UXPin

• Organized a focus group to test usability for Hewlett-Packard Development Company with product designer, operation manager and developers• Processed the data from online survey to define the target user by the statistical method • Managed customer service in the UX platform to frequently recruit and contact users

• Taught various courses from general education course to major core courses• Explained in detail concepts for each course’s topic• Worked effectively with students of different ages at different learning levels• Assisted students with their assignments and exams• Get outstanding award as a tutor

• Organized accounting documents for multiple clients, streamlining the audit process for the team.• Contributed as a team member in an auditing project for Real Power Capital in the prestigious Lujiazui Financial District.• Demonstrated a high level of efficiency in completing tasks, including the meticulous checking of balance sheets.

• Created visually stunning presentation that captivated and engaged the audience.• Ensured a smooth and hassle-free onboarding experience for MBA students.• Participated in insightful interviews with prestigious professors to stay updated with the latest trends and practices in New Media.• Conducted in-depth research using a variety of online sources and compared information on various business school programs to provide valuable insights to the team.• Used impeccable language skills to translate the MBS MBA program brochure from English to Chinese and vice versa, ensuring that the message was conveyed accurately.