Siyun Feng Email & Phone Number

• Maintained and enhanced the Hack for LA website using JavaScript, HTML, SCSS, React, and Docker to ensure optimal performance and user experience
• Developed interactive front-end components using JavaScript, MkDocs, and SCSS for an educational website, enabling students to effectively learn web development concepts
• Created and tracked new issues, resolved outstanding issues, and conducted thorough code reviews to maintain code quality and streamline development
• Participate in technical decision-making during weekly Agile team meetings to stay aligned with project goals, contribute to standups, and ensure adherence to project requirements

New York, NY

A 17-week immersive software engineering program centered on full-stack JavaScript development.

New York, NY

• Exceeded target quotas by achieving over 98% quality assurance scores, earning quarterly performance bonuses
• Delivered exceptional customer support by managing 40+ daily health assessment calls in English and Chinese
• Ensured compliance and reliability by verifying beneficiaries' healthcare eligibility using CMS systems
• Achieved exceptional customer satisfaction by troubleshooting issues, resolving complaints, and delivering requested information
• Facilitated re-enrollment and retained disenrolled members by gathering feedback and addressing concerns through the Telesales department

New York, NY

• Increased productivity by 60% by converting the data collection process from paper surveys to tablets
• Analyzed consumer behavior metrics from 100+ hours of footage, assessing demographics, store traffic, and store notice rates
• Collaborated with data analysts to collect data for prominent clients, including Apple, Samsung, and Foot Locker

New York, New York, United States

• Surpassed monthly sales targets by 20%, achieving $36,000 through upselling products and service plans
• Engaged with over 30 customers daily, addressing inquiries, resolving issues, and facilitating new account setups
• Trained new staff in product knowledge and sales strategies to improve overall sales performance

Guangzhou, Guangdong, China

• Boosted job applications by 70% by implementing and executing a recruitment program through social media
• Reduced new employee ramp-up time by 45% by streamlining onboarding and orientation procedures
• Managed all company benefits programs by serving as the administrator and primary point of contact

Guangzhou, Guangdong, China

• Managed monthly payroll of $650,000 for over 350 employees, ensuring accurate and timely payments
• Facilitated recruitment of over 75 new employees to support company growth from 2013 to 2015
• Improved HR record management by implementing and maintaining an employee database for over 350 employees

Full-Stack Web Development Certificate

Bachelor'S Degree, Human Resources Management