Siyun Feng Email & Phone Number

• Maintained and enhanced the Hack for LA website using JavaScript, HTML, SCSS, React, and Docker to ensure optimal performance and user experience• Developed interactive front-end components using JavaScript, MkDocs, and SCSS for an educational website, enabling students to effectively learn web development concepts• Created and tracked new issues, resolved outstanding issues, and conducted thorough code reviews to maintain code quality and streamline development• Participate in technical decision-making during weekly Agile team meetings to stay aligned with project goals, contribute to standups, and ensure adherence to project requirements

New York, Ny

A 17-week immersive software engineering program centered on full-stack JavaScript development.

New York, Ny

• Exceeded target quotas by achieving over 98% quality assurance scores, earning quarterly performance bonuses• Delivered exceptional customer support by managing 40+ daily health assessment calls in English and Chinese• Ensured compliance and reliability by verifying beneficiaries' healthcare eligibility using CMS systems• Achieved exceptional customer satisfaction by troubleshooting issues, resolving complaints, and delivering requested information• Facilitated re-enrollment and retained disenrolled members by gathering feedback and addressing concerns through the Telesales department

New York, Ny

• Increased productivity by 60% by converting the data collection process from paper surveys to tablets• Analyzed consumer behavior metrics from 100+ hours of footage, assessing demographics, store traffic, and store notice rates• Collaborated with data analysts to collect data for prominent clients, including Apple, Samsung, and Foot Locker

New York, New York, United States

• Surpassed monthly sales targets by 20%, achieving $36,000 through upselling products and service plans• Engaged with over 30 customers daily, addressing inquiries, resolving issues, and facilitating new account setups• Trained new staff in product knowledge and sales strategies to improve overall sales performance

Guangzhou, Guangdong, China

• Boosted job applications by 70% by implementing and executing a recruitment program through social media• Reduced new employee ramp-up time by 45% by streamlining onboarding and orientation procedures• Managed all company benefits programs by serving as the administrator and primary point of contact

Guangzhou, Guangdong, China

• Managed monthly payroll of $650,000 for over 350 employees, ensuring accurate and timely payments• Facilitated recruitment of over 75 new employees to support company growth from 2013 to 2015• Improved HR record management by implementing and maintaining an employee database for over 350 employees

Full-Stack Web Development Certificate

Bachelor'S Degree, Human Resources Management