Samantha Jamison Email & Phone Number

Dmv

Charged with delivering support for all facets of system management, web-based applications and automation within production systems, while collaborating with both colleagues and customers in executing of tasks/projectsProvide hands on application support for assigned business applicationsDevelop and maintain technical knowledge for each of the assigned applicationsAnalyzed, troubleshooted, and tracked user support tickets driving them to closure in a timely… Show more Charged with delivering support for all facets of system management, web-based applications and automation within production systems, while collaborating with both colleagues and customers in executing of tasks/projectsProvide hands on application support for assigned business applicationsDevelop and maintain technical knowledge for each of the assigned applicationsAnalyzed, troubleshooted, and tracked user support tickets driving them to closure in a timely mannerEffectively communicate the status of tasks/projects ensure quality/timely delivery of all deliverablesParticipate in release and change management activities including QA testing and deployment of applicationsPartnered with business analysts, end users, vendors, and customers to assist in user acceptance testingSupported application and system security policies through maintenance of user IDs, access rights, and profile changes as requiredCoordinated and conducted training sessions for system and application usersUtilized knowledge of SQL to analyze data and extract reports, as neededProactively monitor application performance, as well as upcoming changes to the environment that may have an impact on business applicationsCreated and maintained system and application documentation including reference materials and training documents Show less

A hands-on position with a primary focus on the highest degree of customer service for AMS support & reporting needs. Including: • Manage & coordinate all facets of support activities for the AMS system. • Be responsible for responding to clients with questions and technical problems that may occur with the AMS system. • Be responsible for SQL analytical report development. • Respond to online trouble tickets, field customer calls and inquiries, and… Show more A hands-on position with a primary focus on the highest degree of customer service for AMS support & reporting needs. Including: • Manage & coordinate all facets of support activities for the AMS system. • Be responsible for responding to clients with questions and technical problems that may occur with the AMS system. • Be responsible for SQL analytical report development. • Respond to online trouble tickets, field customer calls and inquiries, and troubleshoot with clients to isolate problems and walk-through corrective measures. • Also serve in an Analyst capacity, to capture customer requirements as needed for identified AMS projects. Show less