Subjekt: Agile Leader and collaborative work

- Key figure-oriented management of the area of responsibility and continuous optimisation of KPIs - Brand ambassador - Responsibility for the product category business, conveying enthusiasm and passion as well as defining and implementing action plans - Recruitment, induction and further development of team members and definition of development potential in coordination with the country manager and HR team - Intensive development and maintenance of customer relationships through regular presence on the sales floor and representation of professionalism and maximum customer orientation - Support in the organisation of customer events - Employee management, planning and development using various personnel development tools - Regular reporting and provision of commercial information to the head office

Key facts:- opened the first outlet store in Germany- key points:Recruiting days, Store Marketing, Promotions, constantly in contact with the B&M team, cash collections, Loss & Prevention, center communications…

A few points to mention:- responsible for all daily/weekly/monthly Operations in line with Ted Bakers and Hoststore policies and procedures- sending weekly trading reports to the Retail Senior Teams- deliver excellent loss & prevention management - training location for new to Ted Manager in Germany- responsible for effective coaching & development and promotion of the team- supporting the team to achieve the location targets and KPIs- managing effectively the P&L for the location - managing the marketing strategies in line with the Ted Baker Promotions and Hoststore- responsible for VM on both Floors…

Hand picked internal development program (based in the UK)Innovative Development Solutions Ltd. Accomplished by John Dalton

This is a L&D Program created by Ted Baker

Some important facts in this position:- deliver training programs for the whole Area, management and retail staff. working closely with management to identify needs, deploy strategies, and ensure employees excel in their roles, uphold company standards, and provide excellent customer service.* Facilitate new hire onboardings, overseeing training and progress.* Organize role-playing exercises for problem-solving skills.* Deliver engaging training sessions in-person * Enhance customer-centric approach and selling ceremony.* Collaborate with Managers to enhance customer experience.* Identify and address skill development opportunities.* Foster teamwork and a growth mindset.* Cultivate relationships with key stakeholders.* Offer ongoing coaching and support post-training.* Maintain accurate records and generate reports.* Solicit and relay feedback for improvement.* Provide guidance on effective selling techniques and upselling.* Monitor completion of online training modules and post-training support.

Appointed as the Manager of the year (chosen by the Senior Retail Team)