I have been able to manage and drive service excellence across a wide range of industries. I have also shown to be a proven leader equipped with advanced business acumen as well as adaptive and agile critical thinking, problem solving, and decision-making abilities. Notable Achievements✪ Successful governance of high profile, enterprise sized, global client services across multiple technologies. ✪ Successful management of business function personnel and field engineers. ✪ Design & development of service catalogues, service propositions. ✪ Design & Implementation of a global support function, associated processes and tooling. ✪ Delivery of business critical and high profile/high value projects.✪ Successful negotiation of partnerships & large scale commercial contracts Snapshot of my experienceAgile Methodologies | Project Lifecycle | Service Design | Executive Leadership | CRM | ROI Realisation | Stakeholder Engagement | P&L Accountability | Budgeting and Forecasting | Continuous Improvement | Issue Resolution | Requirements Analysis | Operational Excellence | Contract Negotiations | Business Best Practice | Performance Metrics | Service Level Agreements | Scope Planning | Incident ManagementOutside of work, I have used my success to fuel my involvement within Motorsport. When I’m not travelling through my career. I find myself in a completely different office, one that has a roll cage and lots of carbon fibre. Racing from an early age of 9, I have competed in various disciplines, both as a paid driver and privateer; Instructing others to obtain their FIA Race License, working on various well-known TV, Film and Media projects. In my spare time you will either find me socialising, building engines or out on track doing what I enjoy most.
Listed skills include Contactless Payments, Electronic Payment Processing, Emv, Smartcards, and 46 others.