Stephen Jennings Email and Phone Number

- Demonstrate in-depth knowledge of Apple products/services, effectively educating customers on features and benefits to enhance their user experience contributing to a >95% satisfaction score- Educate customers on the features, benefits, and ecosystem of Apple products, ensuring they made informed purchasing decisions.- Organize and lead in-store workshops and product demonstrations, attracting new customers and increasing foot traffic. -Educate team members on Apple product knowledge and customer service protocols, enhancing team efficiency and performance to alignment with Apple’s values and standards.

- Planned, organized, staffed, directed, and controlled the day-to-day operations of the assigned sort.- Ensured the sort is running in accordance with established safety, quality, and service standards.- Oversaw and ensured daily visual inspections of loads to ensure proper quality for customers and/or vendors.- Assisted in determining the sort’s strategic goals to ensure that quality, service, cost, and productivity goals are achieved.- Assisted in planning sort strategy based on projected volume, headcount, and other special circumstances and factors.- Assisted in processing over 70,000 packages daily whilst meeting service and adhering to company standards. Accolades: Mid-Level Manager of the Month - (4x)Employee of the Month - (2x)

- Assisted in supervising daily warehouse inbound/outbound operations using analysis and process improvement skills.- Ensured proper staffing by department and shift and conduct performance reviews to coach and train employees. - Reviewed productivity using KPI and quality reports to ensure department goals were met with quality and efficiency.- Managed a team of 70-100 employees using operations leadership skills in compliance with company safety/labor goals.- Managed inbound/outbound load quality and safety for over 90k units/wk and reported inconsistencies to Ops leadership.

- Responsible for investigating technological hardware and software incidents using problem-solving methods.- Managed 25-27 computer labs and was responsible for keeping all equipment and software functional and updated.- Managed a team of 12-15 student employees and was responsible for interviewing, new hire training, and shift scheduling.- Assisted in testing 17+ new software for campus computers and providing expertise for implementation and integration. - Facilitated the creation of a tech support database that included solutions to common issues faced by users on campus.- Coordinate resources, manage projects and provide expertise on technical and functional topics during the integration, and implementation of new systems and applications.

- Managed and allocated an annual budget of $750,000 toward on-campus student events and student activities. - Planned and executed marketing initiatives for over 45 large-scale events annually to the campus community. - Negotiated service contracts with vendors and booking rates with top talent in the music/entertainment industries.- Responsible for tracking social media analytics and utilizing social media platforms to increase event attendance.

- Addressed customer service needs quickly and professionally while meeting company service expectations.- Assisted in the management of employees and operations of the branch including fleet needs, scheduling, and upkeep of the branch.- Maintained positive relationships with the company's existing accounts while building relationships to foster new business.- Used company-approved sales and service techniques when determining customer needs. - Met weekly marketing goals through client-specific outreach planning. - Met outside and inside sales goals while providing the highest level of customer service.

- Monitored and analyzed account payables and receivables in excess of $2.3 million dollars with regard to a vast quantity of properties and tenants- Implemented office operations and procedures; preparation of correspondence to tenants, property owners, and government entities- Assisted in answering calls (avg 30/day) helping in resolving issues with both customers and billing department- Called vendors to check on orders, coordinate payments and schedule deliveries- Input and generated financial data for report formation- Established and maintained effective relationships with tenants, property owners, and vendors to facilitate effective problem resolution- Programs often used: Email, PropertyWare, BaseCamp, Realpage, Quickbooks, Microsoft Office 2013-2016 and more.