Ensure that the customer is always satisfied with the brand. Make sure that the acquired solution actually delivers what was promised so that the customer experience is complete and that he achieves the expected results through your business product.

Onboarding for new customers. Integration with Digital Marketing tools.- Google Analytics- Google Ads- Facebook Shopping- Google Shopping- Instagram.

Fraud analysis within the Uber platform, investigation to resolve fraud in passenger, driver and courier accounts. Working with chargebacks, credit card and chargebacks. Possible attempts at unauthorized access to the Partner/User account.•Analysis of fraudulent user and driver accounts• Possible attempts at unauthorized access to user accounts•Restore hacked account information.•Analysis of fraud carried out on credit cards and their legitimacy;• Research tools;•Salesforce;•Asana;•Queries;• Braintree.

Responsible for technological support for information traffic, answering not only technical questions, but also related to services, products, customer relations, warranty, among others, designing and providing maintenance

Responsible for qualifying and closing potential customers, using negotiation, rapport and closing techniques. Analyze competition and market trends and conditions for acceptance of products and/or services. Plan sales strategies and map opportunities to achieve the company's goals and objectives.Market research and studyCustomer prospectingMake first contact with themqualify leadsfollow-upPresentation of products and servicesSending quotes and proposalsNegotiationsales closingAfter salesloyalty actionscommercial networking

The focus of the training was to develop sales techniques and methods according to the company's needs. Coordinate training, develop training content with individual development plan work based on competency management.• Responsible for Sales training;• Entry of new employees;• Satisfaction survey;• Sales tracking reports.

Main objective to analyze and diagnose everything that involves the commercial area of ​​the company. Evaluate the effectiveness of all aspects that influence sales to see what is or is not profitable or beneficial.