Stephen Forsey Email & Phone Number

Walnut Creek, Ca, Us

Responsible for the knowledge and skill development of programs/materials through the analysis, design, development, implantation, and evaluation world-class programs for the Learning and Development team. Collaborate closely with key business partners to assess learning needs, and to select, design, and build training curriculums based on those needs. Lead project teams, and from time to time assume ongoing program management responsibilities.Maintain elements of the learning management system (LMS) relative to the delivery and closeout of assigned courses. Manage program delivery and design for clients to achieve learning objectives by facilitating adult learning practices and managing the instructional design process.

Walnut Creek, Ca, Us

Chicago, Illinois, Us

Provide strategic consulting services to help large-scale customer care environments improve customer experience and operational performance through training and coaching. Develop innovative solutions to help leaders achieve their objectives, taking into consideration marketplace trends, impact, risk, change management, and cost considerations.

Ogden, Ut, Us

Managed location and employeesBook keepingMaintained client relationsProvided excellent custormer service

Austin, Texas, Us

Onboarded and trained all new employees and leadership. Redesigned training curriculum, implemented additional support programs for current and new employees, and built up a new call center in Canada modeled after the Draper Customer Service Center.

Walnut Creek, Ca, Us

Recruited for eight different managers within six different departments. Responsible for sourcing, screening, and interviewing every new hire for two departments, as well as onboarding and internal promotions.

Walnut Creek, Ca, Us

As one of the first hires for the new call center, I helped develop and build many of the Member Service Center policies and procedures, built much of the training program, and created a team focus on development that many other supervisors also emulated.

Huntsville, Ut, Us

Started as an instructor training clients how to ski or snowboard. Promoted to Head Trainer and trained all new hires, redesigning the training to better accommodate a changing clientele. Then promoted to Manager and managed 300 instructors over multiple disciplines and lesson types.

Delivery Driver, Managed Delivery Accounts, Managed Desk, Maintenance, Remodeled, Roofing, Repairman, Plumbing, Installations, Did a little bit of everything and anything they needed.

Huntsville, Ut, Us

Teach clients how to ski or snowboard, Train employees how to better ride and teach, Make lesson assignments, Supervise snowboard instructors

San Francisco, California, Us

Handle customer transactions, provide world class customer service, make sales

Altrincham, Cheshire, Gb

Recieve inbound calls from DirecTV customers, Trouble shoot technical issues, Resolve customer issues, Customer retention, Dispatch service technicians, Sale premium packages.

Contracted for the summer. Whatever they needed me to do, whether it be in the Store, Restaurant, Gas Station or Heavy duty maintenance, I did it.Waiter- Trainer; Store Clerk, Ranch Hand-Cow Wrangler, fence repair, Water Tank Repair/transfer; Gas Station Attendant-change oil, fix flat tires, fill gas tanks;

Huntsville, Ut, Us

Handle customer transactions, handle customer complaints, schedule lessons, coordinate with instructors, balance cash drawer

Bachelor'S Degree, Education Professional, Coaching And English

Associate Of Science (A.S.), Physical Education Teaching And Coaching

Diploma, General Studies