Scott Laughlin Email & Phone Number

Buffalo/Niagara, New York Area

Director of Community & Creditor Relations (8/2011-Present) - Member of the Agency's Management Team. Responsible for the overall function of two departments, 1. Quality Improvement, explained below. 2. Education department, involved most aspects of financial education for clients of the Agency, social media marketing and exposure, community outreach and print publications. 3. Responsible for overall communication with the creditor community.www.cccsbuffalo.orgNumber of Staff: 1Director of Quality Improvement (9/2010-8/2011) - Member of the Agency's Management Team and responsible for the overall function of all quality assurance related initiatives, creditor relations activities and volunteer services.www.cccsbuffalo.org

Buffalo/Niagara, New York Area

Director of Client Support Services (1/2010-8/2010) - Member of the Agency's Management Team and responsible for the overall function of two departments. 1. First Impressions, explained below 2. Client Support Services, a reformed Client Services department having merged with other support staff within the Agency. Functions in addition to Client Services (below) included client payment deposits & disbursements, creditor relations and DMP initiation.Number of Staff: 6Director of Client Services (1/2007-12/2009) - Member of the Agency's Management Team and responsible for the overall function of two departments. 1. First Impressions, the Agency's appointment setting and reception department. 2. Client Services, explained below.Number of Staff: 3Client Services Manager (4/2006-12/2006) - Member of the Agency's Management Team and responsible for the overall function of the Client Services department. Client Services was reformed into the sole department for inquiries of clients enrolled on a repayment plan and assist clients in negotiations with creditors for amicable repayment of debt.Number of Staff: 1

Buffalo/Niagara, New York Area

Certified Consumer Credit Counselor (10/2005-3/2006) - Responsible for working directly with clients for credit counseling including their necessary follow-up while enrolled in their CRP/DMP.Volunteer Consumer Credit Counselor (8/2005-9/2005) - Assisted the counseling department with clients currently in the appointment process and work with clients enrolled on a Creditor Repayment Plan (CRP) also known as a Debt Management Plan (DMP).

Southern Erie County

The Southtowns Coalition of Community Services was formed to establish improved connections between services and people living in Southern Erie County. We meet monthly, provide resources to the community and vendors. If you live-in or serve Southern Erie County, contact me and we can talk about possible collaborations.

Buffalo/Niagara, New York Area

Assist program director and coordinators with insight from a volunteer organization and as a community person.

West Side Of Buffalo

The Good Neighbors FCU is being formed to serve low-income individuals on the West Side of Buffalo. I currently serve on the Steering Committee and Proposed Board. Anyone that lives, works, worships, volunteers or has some other type of vested interest for the West Side of Buffalo is recommended to learn more. Feel free to contact me.

I was responsible for customer service, scheduling, ordering, training and all other aspects of managing a retail department.

Buffalo/Niagara, New York Area

Deli-Prepared Foods Manager (8/2003-12/2003) - Responsible for all aspects of managing three departments including customer service, scheduling, merchandising, ordering and training of each.Store: #207, (716) 515-0025Number of Staff: 14Assistant Deli-Prepared Foods Manager (9/2002-7/2003) - Responsible for all aspects of managing a deli department including customer service, scheduling, merchandising, ordering and training. Assisted the seafood manager with overall oversight of the Cheese Shoppe and Carry-Out Cafe departments.Store: #207, (716) 515-0025Number of Staff: 8Seafood Manager (3/2001-8/2002) - Responsible for all aspects of managing a retail department including customer service, scheduling, merchandising, ordering and training. Doubled department sales in the first week and retained those sales throughout tenure.Store: #207, (716) 515-0025Number of Staff: 4Assistant Seafood Manager (8/1999-2/2001) - Assisted the seafood manager with overall oversight of the department. Primary responsibilities included ordering, maintenance and training.Store: #22, (716) 513-2200Supervisor: Susan GabryelskiClerk (4/1998-8/1999) - Provided customer service in several departments including cashing (Front-End), bulk, deli, seafood (Captain's Choice), customer service desk, prepared foods (Carry-Out Cafe), maintenance, specialty foods and floral. The majority of time spent was in Captain's Choice.Store: #22, (716) 513-2200Supervisor: Susan Gabryelski

Diploma, Mathematics

Business Administration And Management, General

Education record