As Senior Director of Account Management, I am responsible for APAC existing customer sales growth and retention overall; across all segments. I have a direct team of Seniors, Leads and a Mentor (Director) who are focussed on both driving consultative sales solutions and are responsible (with customer success) for ensuring that our customers continue to see value with our product and service. I feel blessed to be working with some of the brightest minds on the planet. From our People Science, Customer Success, and Product teams to our Legal, Business operations, HR and People & Culture teams; we have hired like minded individuals from some of the world's top organisations. We are committed to one thing; creating a better world of work; for ourselves and for our customers.Notable Achievements;• Restructured APAC Go to Market strategy across AM/CS including ways of working, reshuffling the $35m book of business resulting in an average GRR of over 90% and more often 100% across Enterprise• Led the overhaul of how we sell add product tools developing the strategy to take us through 2024. This project included collaboration to global teams in which I supported over 35 sales reps, and over 20 in Customer Success to refocus and shift the way we plan and strategise for growth• Led the global restructure to AM KPI's and the shift towards the focus on NRR for growth positively impacting over 50 reps globally who focus on both GRR and Expansion• Led the overhaul of our global performance management process resulting in more alignment to our goals and business strategy across sales

I have been fortunate enough to work across Culture Amp as an IC, Player-Coach, Mentor and Leader. Over the last 4 years, my team and I have been responsible for ensuring our customers continue to see value in our product, whilst we look to increase our "share of wallet". We are the glue between Account Executives, Customer Success, People Science, Product and Marketing. I have personally worked and helped implement Engagement and Performance solutions for some of the world's largest brands including Salesforce, groupM, and PwC. I am the APAC mentor and leader with overall responsibility of managing over 1,000 customers in a Book of Business of nearly $30m with the goal of expanding customer usage across our product portfolio and (sometimes) saving our customers from churn. Key Focus:• Global Sales Leader responsible for ensuring APAC and Global Account Management alignment• Lead NRR and GRR quarterly and yearly forecasting and planning• GTM business leader; cross functional relationship management and APAC strategy planning• Coach to all APAC Account Managers this includes development and training, performance management and mentoringKey Achievements:• Culture Amp's first external Account Management hire, globally• Helped grow the team to 10 across all segments including a renewals manager locally• 2 years hitting over $1m in expansion revenue and in Q2 2021 (during the ongoing pandemic), my team hit 259% of goal• 141% of goal for year ending 2021; booking over $1m of additional expansion revenue against target

Leading a team of Account Managers across the region, my role now supports their growth and development as well as working with our wider team (customer success, marketing, people science and product) in developing business strategies to ensure that we retain our customer base, whilst identifying opportunities to help drive net new ARR for the business.I also manage a handful of our Large Enterprise customers to get feedback around our product and service delivery, whilst assisting them with their strategic thinking around the employee feedback landscape.Part of the Global Leadership Team, and reporting to the Global VP of Account Management, this is an APAC based role and has overall responsibility for Account Management in the region.

Having spent my first year setting up Culture Amp's Account Management practice in APAC, my role has now developed out to help drive further value and ultimately the growth of our existing customer base, and to help them navigate how we can bring our community of #peoplegeeks together and share innovative learnings, ideas and forward thinking inspirations in order to make better places to work. As we continue to double ARR year on year, I look after a portfolio of customers in APAC but more broadly focus on global scalability of our platform and the wider strategy and feedback of our customers leveraging on opportunities to help my global counterparts position Account Management as a significant driving force behind growing our book of business. Key achievements:• Achieved 124% of goal during April-June 2020• For the calendar year January-December 2019, delievered over $1m USD in new expansion revenue, becoming one of only less than a handful of individuals in the history of Culture Amp to join the rare million-dollar club. This placed me within the top % of global performers that year.• In June 2019, broke the company account management record with the highest ever quarter in expansion deals. Booking nearly $450k USD in revenue in one quarter against a target quota of $250k USD.

Hired by the VP of Sales and his 2ic, in this newly created role, I was responsible for growing our existing customer base in the APAC region - over 250 customers. This covered identifying opportunities for local and global customer expansion to get more people into our platform, retention, contract negotiation, ensuring customer satisfaction and ultimately managing relationships across multiple HR stakeholders, empowering them to own their seat at the executive table and tell stories using their own data.I looked after our Effectiveness (Learning and Development) module within the Culture Amp platform (360 multi-directional feedback, 180 upward feedback for managers and team collaboration surveys) for APAC.Key responsibilities and achievements: • Strategic, newly created APAC customer engagement and growth focussed role – this had responsibility for customer retention for over 250 organisations in the mid-enterprise market. Consulting on business strategy and how the Culture Amp platform can benefit and add value to the organisation.• Spearheaded upgrades and expansions both locally and globally. Identified opportunities to engage and deliver the most suitable method of implementation of product and services. This had led to the achievement of an average of 30% expansion in my first full year and nearly $800k USD in new ARR for the region.• Large Enterprise level deals won against traditional consulting models. • Cross-sell responsibility for other products within our platform.• Close liaison with Customer Success and People Science in ensuring 100% customer satisfaction of the product and service.• Working closely with legal, procurement and security in establishing a win-win solution.• Awarded top Account Manager % to goal for the year.

Pavilion (Formerly Revenue Collective) is a private membership and safe haven for high-growth operators who are looking to thrive in today's evolving business world and achieve their professional potential.

TwoScots Recruitment is a niche accounting and finance recruitment firm with a proven track record in delivering exceptional recruitment services across all industry sectors in Melbourne. Leading the Qualified Accounting division, I had been brought into TwoScots recruitment to work with the directors in order to enhance our service offering across the business unit. Broadly speaking, I represented clients that wanted to use my services in either retained or contingent (but exclusive) assignments. I started with the business as Consultant, moving to Senior Consultant and then onto Manager.Key responsibilities and achievements:• Full responsibility for the Qualified Accounting division in Melbourne.• Starting with the business with an area which was bringing in $200k in billings annually. Over 3 years, increased this to c.$1m (budget) whilst increasing headcount to 3 further consultants. • Built relationships from the ground up. Increased client base cross- functionally, from 10 companies who used us to circa 90 companies in a period of 3 years. • Increased TwoScots’ market share in Australia through Business Development and building relationships from a standing start.• Built a relationship with a client who we billed nearly $1m with in 2015-2016. Successful mandates for this business included a contingent search to secure 4 senior finance leaders based in Adelaide against a local recruitment firm.• Key clients included Australia Post, Linfox, Sodexo, Transfield Services (Ferrovial), Gadens, Slater & Gordon, Brightstar Logistics, Ambulance Victoria, The University of Melbourne, Ausnet Services, and KPMG all of which we became trusted partners to upon providing a consistent level of service.• Internal mentor for Business Development and most commonly referred to as the “door opener”. • Recommended by many both internally and externally as an advisor for strategic solutions to issues through the use of business development, headhunt and search.

Hamilton James & Bruce (HJB) was one of Australia’s leading ASX listed executive and professional recruitment company's with over 30 years’ experience ‘Recruiting Excellence’ for its clients across the public, private and ‘not for profit’ sectors.HJB operated across a wide range of industries and had a team of specialist consultants dedicated to the following Specialist Business Units: • Accountancy & Finance• Construction & Property• Government• Resources, Mining & Energy• Supply Chain• Banking & Financial Services• Human Resources• Professional Support• Sales, Marketing & Communications• Technology• LegalHeadhunted from the UK, I joined HJB as Principal Consultant tasked with assisting in the transformation and growth of the Accountancy & Finance business unit in Melbourne.Key responsibilities and achievements:• 2ic to the Associate Director, playing a pivotal role in the re-growth of the business – working with consultants to change the mentality of a traditional “job filling” business to a more entrepreneurial organisation who partner with businesses and build longevity in relationships. • Re-established contacts (clients and candidates) across Melbourne and managed these relationships providing a consultative service. • Significant impact made immediately with a number of C-suite executives wanting to work more closely with us. • Full suite of recruitment activity from new business development, research, market mapping, headhunt / search, and fee negotiations. • Took a lead role in adopting a policy of “doing things differently” – know the market, generate leads, and act fast – put in controls around this for colleagues.• Given a leadership development role to develop skill set as a future manager of the business.

Macildowie is a fast growing Midlands based recruitment business voted 7th in the Sunday Times 100 best SME companies to work for in the UK. My broad market knowledge and commercial "know-how" allowed organisations to find the best talent for their specific role first time round.Successes included:►Head of Tax - Energy, Northampton►Head of Finance - Manufacturing, Northampton►Head of Audit / Loss Prevention - Retail, Northampton►Financial Controller - Business Services, Northampton►Company Accountant - Manufacturing, Northampton►Finance Manager - Food Manufacturing, Northampton►Accountant x 2 - Engineering, Northampton►Commercial Analyst - Manufacturing, Milton Keynes►Financial Analyst - Leisure, Milton Keynes►Factory Accountant - Manufacturing, CrickResponsibilities: • Market mapping – LinkedIn / Database / Candidate calling / Business Development. • Headhunting. • Interviewing to assess candidates against client criteria for a business’ needs. • Using on-line tools to advantage in order to generate leads across the region. • Advertising – Direct and indirect. • Effectively ensuring contacts across the region know who we are. • Managed lead process for junior staff – Expert within this field.

Started as Consultant, promoted to Senior Consultant, recruiting for Senior Qualified Finance Specialists for Hays, I had built up a strong network of contacts over time. Specific role profiles include Financial Analyst, Management and Financial Accountant, Financial Controller, and Director and CFO. Successes included:►Financial Analyst - PLC house building business►Financial Analyst - Financial Services organisation►Management Accountant - Growing Logistics organisation►Financial Controller - BPO organisation►Financial Controller - European Consultancy Firm►CFO - Logistics business

University placement as Executive PA / Resourcer to Business Director and £1m biller. Based in London's West End, this was a 360 degree role learning recruitment with one of the best consultants at Hays UK. Clients included a number of blue chip businesses including Apple, Sony, MTV, Talkback Thames, Match.com as well as a number of film and TV production houses including Twentieth Century Fox.