Sherri Johnson, Cpa Email & Phone Number

Niagara, Ontario, Canada

• The IDAM Team Lead is a key member of a fast-paced team responsible for defending Canadian Tire’s technology infrastructure and web assets against a complex cyber threat environment. Working independently and as part.
• Provide clear leadership in securely managing the lifecycle of access
• Manage daily operations, ensuring the processes and people on the team are able to meet business expectations while consistently adhering to compliance requirements
• Provide training and support to fellow team members
• Work closely with groups across the enterprise to integrate scalable & reliable processes and technologies
• Demonstrate a strong ability to learn new information and systems quickly

Oakville, Ontario, Canada

• Worked closely with business end users and IT resources during the project life cycle to ensure successful implementation of projects ad business requirements are met.
• Initiated maintained and managed vendor relationships
• Managed the relationship with the payment processing vendor TSYS.
• Nurtured ongoing relationships with vendors and worked to minimize issues.
• Resolved vendor disputes in a timely and professional manner
• Arranged monthly vendor meetings and responded to inquiries.

Oakville, Ontario, Canada

• Lead and capture business processes and requirements that facilitate the development of quality solutions to meet the identified objectives within project scope, while adhering to the project budget and maintaining.
• Participated in the successful delivery of many large and diverse enterprise wide initiatives. Managed delivery of multiple consecutive projects to support the corporate call centre. Worked with a distributed team over.
• Accountable to coordinate IT resources to deliver projects on time and budget using Project Management and multiple System Development Lifecycle frameworks.
• Produce project status reports, IT project plans, manage resources and effectively manage issues and escalation procedure for seamless implementations.
• Managed complex system integration across multiple vendors.
• Facilitate the transfer of knowledge of the business needs, wants and goals into clearly defined requirements to develop quality solutions.

Oakville, Ontario

• Solely responsible for the Records Management Repository used by IT.
• Managing all documents within that repository as well as working with the users.
• Supporting Manager and VP with regards to monthly attestations, SDLC Requirements and ensuring compliance with the ITGI's and CEO / CFO Certification.
• Maintaining the Technical Documentation Repository to meet the certification requirements while adhering to good library protocols.
• Evolving the documentation tool so that it continues to meet and excel certification requirements.
• Professionally train and assist IT departments and individuals so that they are comfortable storing, editing and retrieving documents.

Welland, Ontario

• First point of contact for all technology support issues experienced by staff and partners.
• Providing resolutions or achieve correct assignment of issues to support staff, and timely escalation based on business impacts of service outage.
• Excellent analytical and problem solving skills with the ability to identify real-time issues and problem trends, communicate and / or escalate appropriately while recording problems as stats become known.
• Actively monitoring system health and taking appropriate and immediate corrective action based on procedures, experience and system knowledge to resolve alerts and events.
• Thorough understanding of how to assign, track and escalate incidents (based on business impact) as well as how to pursue issue resolution through to root cause in a timely fashion, while providing constant support.
• Providing real time feedback to our support departments, representatives and management.

Welland, Ontario

• Training and coaching reps using established coaching techniques and practices.
• Providing real time feedback to our support departments, reps and management.
• Supporting management: Resolving issues, bringing forth suggestions to improve department processes, completing reports and projects, giving presentations, etc.
• Giving real time constructive feedback to representatives.

St. Catharines, Ontario

• Answering and screening all phone calls on a five line Meridian Norstar system.
• Completing legal forms (LCBO, Vintages, etc.) for the President
• Creating and managing invoices, letters, memorandums and internal forms for senior staff.
• Managing all office equipment (phone system, photocopier, fax, computers, software, printers, etc.).
• Managing and fulfilling priority Shipping orders (competition entries, exports, etc.) with appropriate documentation.
• Managing all price lists, awards lists, critical acclaim list, mailing lists, web site, sending all critical acclaim to agents and press, distributing and answering incoming mail and faxes.

St. Catharines, Ontario

St. Catharines, Ontario

Assistant Manager and key holder.

Kitchener, Canada Area

Assistant Manager and key holder.

Kitchener, Canada Area

Sales associate.

St. Catharines, Ontario

Sales associate.

St. Catharines, Ontario

This was a volunteer position where I coordinated activites for the inmates.

Certified Programmer Analyst, Computer Programming And Business Analyst, Honours Student

Courses: COBOL RPG C C++ Visual Objects ZIM Dbase Business Courses: Business Mathematics Data Processing Concepts Auditing and Controls.

Education record

Activities and Societies: Valedictorian Honours Student Volleyball Voted Class Representative by my peers.