Terminal Manager/ Sales And Service Manager
Columbia Mo
•Day-to-day direction and management of an LTL operation •Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures •Responsible for all hiring, employee counseling and training, and terminations; assuring they are processed according to proper guidelines •Ensure payroll is correct and on time •Ensure all schedules are created for outbound and city schedules to get the freight delivered on time •Manage/Oversee all terminal functions to include dock and city operations •Keep labor costs, cost per bill, claims, and exceptions to Company standards •Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services •Direct investigations into causes of customer complaints and responds accordingly •Act as Company's representative before government agencies or legal representatives •Enforce compliance with administrative policies, procedures, safety rules, and government regulations •Conduct meetings with all employees to keep them up to date with pertinent changes within Central and the trucking industry •Keep good relations with other terminals •Promote good relations with employees •Develop and implement strategies to maintain and/or expand sales and promote Central transport services within an assigned territory •Provide reports on the sales activities for a given period of time •Interface with the customers to understand the customer's overall objectives and requirements •Contact customers on a regular basis to maintain account relationships •Advise customers of new products and services offered and obtains feedback on service products •Share details with customers on additional offerings to provide value added service •Expedite the resolution of customer concerns •Promote world-class customer care throughout the terminal
