Conducts interviews of applicants and families for admission to facility and processes application documents.Collects information on family, social/financial history and status; establishes written plans to meet the needs of the resident.Assists with problem resolution for the resident and/or their family. Facilitates arrangements for various support services for residents and/or their family.Investigates and attempts to resolve complaints received by or on behalf of the client population served.Assesses information to determine likelihood of acceptance under state-established financial criteria and medical eligibility qualification requirements.Contacts external social service, hospital and other agencies to insure complete social history and evaluation.Coordinates discharge planning.Attends care conference and contributes to care planningCompletes Social Services section of MDS (Minimum Data Set) forms, admissions assessment, quarterly assessments, and care documentation.Suggests alternative resources for applicants not eligible for admission.Coordinates admissions with patient, prior social service, medical or other agency and facility staffPrepares prospective, and orients new, patients and their families to facility, detailing rules and operating procedures, daily routine, activities, therapy, and living conditions.Prepares appropriate reports which includes findings, conclusions, and recommendations.

• Answer and direct phone calls to relevant staff• Confirm and reschedule patient’s appointments using EMR system• Schedule patient appointments requested from company’s website• Transfer patient registration forms from company’s website into patient’s medical chart• Obtain medical records from outside medical providers or facilities • Verify patient’s insurance coverage and medical benefits through multiple insurance websites• Process authorizations or referrals needed from patient’s insurance coverage• Complete tasks assigned by management

• Learned daily functions of the emergency operations center at NJ Transit• Answered incoming phone calls and directed to relevant staff • Analyzed and entered data using Microsoft Office programs: Word and Excel• Complete tasks assigned by management