Steve Williams Email & Phone Number

High Wycombe, GB

Swiss Cottage, England, United Kingdom

• Lead a team of 5 senior managers with a full club team of 95 to achieve £4.2m annual revenue.
• Achieved 10% growth on membership through activity levels and retention of existing members
• Directed initiatives to improve customer satisfaction resulting in achieving 4 consecutive club records month on month for member satisfaction from 4.38 to 4.54
• Key Stakeholder in £1m refurbishment project to which improved the equipment offering available to members.
• Actively coached and developed approx 20 team members to progress within their careers to reach their development goals across my career with Virgin Active

Hammersmith

• Managed an annual turnover of £2.2m with a team of 4 senior managers whose team consisted collectively of 45 team members.
• Led a critical project to address the national lifeguard shortage post-COVID as General Manager at Hammersmith. Successfully on-boarded a new lifeguard contractor by coordinating with legal, safety, and training teams.
• Led a team to achieve consistent Health and Safety audit scores averaging 96% over 3 years.
• Successfully navigated the return from Covid, ensuring safety restrictions were met while driving revenue.

Merchant Square, Paddington

- Led a project to optimise towel spend across the region, addressing a company-wide annual expense of approximately £4 million. Collaborated with Operations Managers and the Regional Director to implement strategies that achieved a 5% cost saving in the region, leading to a successful company- wide roll-out- Led a project to improve Brand Standards audit.

The Riverside Health And Racquets Club

- Led and developed leaders of the Ancillary departments to achieve an annual revenue of £2.1m for the year- Exceeded company record in January 2019 for Personal Training by approx 8%- Achieved a 96% Health and Safety Audit score

Kensington

- Key Stakeholder for onsite execution of a large-scale £3m project with the introduction of multiple new products and facilities.- Led leaders of the ancillary departments to achieve annual revenue of £1.2m

Fulham

• Managed dual site operations at Virgin Active Fulham & Fulham Pools, leading to nominations and wins for Club of the Year in 2016 and 2017.
• Played a key role in a £1.5m refurbishment project, enhancing key facilities and improving Health and Safety scores from 78% to 96%.
• Led initiatives that resulted in a nomination and runner-up position in the Safety Club of the Year award.

Ealing

Northwood, Greater London, United Kingdom

• Managed an annual firework event for 3 consecutive years, overseeing food, drink, and activities, resulting in £12k in Food and Beverage Revenue and £10k in ticket sales.
• Managed Annual charity Ball with a sit down, 3 course meal for 150 people