• Lead a team of 5 senior managers with a full club team of 95 to achieve £4.2m annual revenue. • Achieved 10% growth on membership through activity levels and retention of existing members• Directed initiatives to improve customer satisfaction resulting in achieving 4 consecutive club records month on month for member satisfaction from 4.38 to 4.54• Key Stakeholder in £1m refurbishment project to which improved the equipment offering available to members.• Actively coached and developed approx 20 team members to progress within their careers to reach their development goals across my career with Virgin Active

• Managed an annual turnover of £2.2m with a team of 4 senior managers whose team consisted collectively of 45 team members.• Led a critical project to address the national lifeguard shortage post-COVID as General Manager at Hammersmith. Successfully on-boarded a new lifeguard contractor by coordinating with legal, safety, and training teams, and implemented the solution across the club and company-wide• Led a team to achieve consistent Health and Safety audit scores averaging 96% over 3 years.• Successfully navigated the return from Covid, ensuring safety restrictions were met while driving revenue.

- Led a project to optimise towel spend across the region, addressing a company-wide annual expense of approximately £4 million. Collaborated with Operations Managers and the Regional Director to implement strategies that achieved a 5% cost saving in the region, leading to a successful company- wide roll-out- Led a project to improve Brand Standards audit scores, overseeing the operations team through regular meetings, clear weekly goal-setting, and documented action plans. Achieved a significant improvement in audit scores, increasing from 82% to 92%.

- Led and developed leaders of the Ancillary departments to achieve an annual revenue of £2.1m for the year- Exceeded company record in January 2019 for Personal Training by approx 8%- Achieved a 96% Health and Safety Audit score

- Key Stakeholder for onsite execution of a large-scale £3m project with the introduction of multiple new products and facilities.- Led leaders of the ancillary departments to achieve annual revenue of £1.2m

• Managed dual site operations at Virgin Active Fulham & Fulham Pools, leading to nominations and wins for Club of the Year in 2016 and 2017.• Played a key role in a £1.5m refurbishment project, enhancing key facilities and improving Health and Safety scores from 78% to 96%.• Led initiatives that resulted in a nomination and runner-up position in the Safety Club of the Year award.

• Managed an annual firework event for 3 consecutive years, overseeing food, drink, and activities, resulting in £12k in Food and Beverage Revenue and £10k in ticket sales.• Managed Annual charity Ball with a sit down, 3 course meal for 150 people