Skander Manaa Email & Phone Number

Tunis, Tunisia

Qualified for this position after demonstrating potential in a previous departmentManaged customer cases using XDAX Dynamics 365 and Zendesk, ensuring SLA compliance and maintaining proper case hygiene.Troubleshot HP printing software issues, leading to timely resolutions and increased customer satisfaction.Collected and documented all necessary data, including screenshots and error logs, to facilitate efficient problem-solving.Ensured smooth and efficient responses during urgent issues impacting customer printing operations.Provided high-level support across AMS/EMEA/APJ regions, consistently maintaining a 98% customer satisfaction rate

Tunis, Tunisia

Managed ticket creation and follow-up using CDAX Dynamics 365, ensuring adherence to SLAsPracticed active listening and precise note-taking to improve case management efficiency.

Acted as a representative for multiple airlines, including Transavia and Air France, as well as private jets like Qatar Amiri Flight and Swiss Air Ambulance.Ensured that flights were handled according to the airline's manuals and regulations.Supervised the handling company during check-in, boarding, and ramp operations. Enhanced operational efficiency by introducing new check-in procedures, leading to a 10% reduction in processing time.Maintained the highest standards of safety and security.Maintained daily communication with airline companies and managed ticketing operations

Tunisia

Web Research and making Powerpoint presentationsData Entry (Ms Excel/ Word / google sheet)Calendar Management

Airport announcementsFlight information display system software (FIDS)Customer communication (Phone / Face to face)

University Degree, English Communication

Baccalaureate, Bachelor In Economics And Finance