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Skander Manaa is listed as L2 Advanced Technical Support at HP, a company with 91179 employees, based in Tunis, Tunisia, Tunisia. AeroLeads shows a matched LinkedIn profile for Skander Manaa.
Skander Manaa previously worked as Case Manager Support at Hp and Flight Supervisor at Kars International. Skander Manaa holds University Degree, English Communication from Higher Institute Of Languages Of Tunis.
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Results-driven Technical Support Specialist with 3+ years of experiencein Advanced Technical Support and customer service. Expertise in troubleshooting, case management, and consistently delivering high customer satisfaction. Seeking to apply my skills in a dynamic technical support role
Listed skills include Microsoft Office, Microsoft Word, Microsoft Excel, Teamwork, and 1 others.
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A career timeline built from the work history available for this profile.
Tunis, Tunisia
Qualified for this position after demonstrating potential in a previous departmentManaged customer cases using XDAX Dynamics 365 and Zendesk, ensuring SLA compliance and maintaining proper case hygiene.Troubleshot HP printing software issues, leading to timely resolutions and increased customer satisfaction.Collected and documented all necessary data.
Tunis, Tunisia
Managed ticket creation and follow-up using CDAX Dynamics 365, ensuring adherence to SLAsPracticed active listening and precise note-taking to improve case management efficiency.
Acted as a representative for multiple airlines, including Transavia and Air France, as well as private jets like Qatar Amiri Flight and Swiss Air Ambulance.Ensured that flights were handled according to the airline's manuals and regulations.Supervised the handling company during check-in, boarding, and ramp operations. Enhanced operational efficiency by.
Tunisia
Web Research and making Powerpoint presentationsData Entry (Ms Excel/ Word / google sheet)Calendar Management
Airport announcementsFlight information display system software (FIDS)Customer communication (Phone / Face to face)
Other employees you can reach at hp.com. View company contacts for 91179 employees →
حسین بیرانوند
Colleague at Hp
Iran, Iran, Islamic Republic Of
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MM
Meriem Mima
Colleague at Hp
Batna, Batna, Algeria, Algeria
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MD
Md D
Colleague at Hp
Guwahati, Assam, India, India
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SM
Sudha Mani
Colleague at Hp
Bengaluru, Karnataka, India, India
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RR
Rishad Rishu
Colleague at Hp
Kerala, India, India
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DL
Daniel L. Sassi
Colleague at Hp
Pine Bush, New York, United States, United States
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UA
Uriel Angelat Salvador
Colleague at Hp
Greater Barcelona Metropolitan Area, Spain
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KA
Kiril Aksharov
Colleague at Hp
Bulgaria, Bulgaria
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MK
Mustkeem Khan
Colleague at Hp
New Delhi, Delhi, India, India
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AC
Anessh Chawala
Colleague at Hp
Pakistan, Pakistan
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Quick answers generated from the profile data available on this page.
Skander Manaa works for HP.
Skander Manaa is listed as L2 Advanced Technical Support at HP.
Skander Manaa is based in Tunis, Tunisia, Tunisia while working with HP.
Skander Manaa has worked for Hp, Kars International, Freelance, and The Tunisian Civil Aviation And Airports Authority (Oaca).
Skander Manaa's colleagues at HP include حسین بیرانوند, Meriem Mima, Md D, Sudha Mani, and Rishad Rishu.
You can use AeroLeads to view verified contact signals for Skander Manaa at HP, including work email, phone, and LinkedIn data when available.
Skander Manaa holds University Degree, English Communication from Higher Institute Of Languages Of Tunis.
Skander Manaa is listed with skills including Microsoft Office, Microsoft Word, Microsoft Excel, Teamwork, and Open Mindedness.
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