• Managed the website, blog and social media content strategy and execution for over 100 SMB clients. • Owned the scheduling and posting of web and social content across platforms. • Edited and optimized existing web and social content in accordance with best practices.• Presented 12-month content calendars and marketing strategies to stakeholders and clients. • Demonstrated a high-attention to detail, fielding up to 50 client requests and revisions per day.• Drafted communication materials for internal and external use, including training documents, meeting notes, product presentations, and content proposals.

• Led the creation of 12-month social media and blog content calendars for over 150 SMB clients. • Conducted content audits and competitor analysis to identify key market trends and audience segmentation approaches.• Wrote SEO-optimized blogs and social media captions tailored to each clients’ niche industry.• Designed and copywrote social media and web content, including landing pages, infographics, and call to actions.• Oversaw the revision and QA processes to ensure all client deliverables were met on time.

• Delivered exceptional customer support to a portfolio of over 200 SMB clients, achieving 100% CSAT and NPS scores. • Provided support to the marketing and account management teams, including editing social and web content, scheduling client meetings, organizing internal documents, and resolving escalated ad-hoc requests.• Generated internal reports to identify areas for product improvement and resolve documentation gaps.

• Established an online vintage fashion retail store aimed at providing accessible and inclusive vintage clothing to Canadians. • Reached over $8000 in sales and received 150+ 5-star reviews. • Led the photography, editing, copywriting, and social media marketing to generate over 8k followers across platforms including Instagram, TikTok, Depop, and Poshmark.

• Reached daily sales goal of $2k by achieving an average transaction value of $100.• Fostered meaningful client relationships by providing a curious and compassionate approach to customer service. • Greeted and interacted with every client, creating a welcoming and positive environment.

Part of the performing cast for various musical theatre productions including:• The Drowsy Chaperone• Annual 25th Putnam County Spelling Bee• Hairspray• The Theory of Relativity

• Provided organizational and administrative support to ensure client satisfaction.• Communicated with customers regarding bookings, program offerings, and service inquiries.• Responded to customer inquiries via phone and email.• Supported the team by ensuring the completion of daily tasks.

• Coordinated and managed prop, costume, and set changes.• Established communication between cast members and creative team.• Helped mediate and resolve interpersonal conflicts between cast members.

• Organized and planned Drama activities, games, and lessons for campers from ages 4-14.• Adjusted my curriculum and teaching approach depending on the needs and ability of each camper.• Provided a nurturing and safe environment for campers to have fun and engage with the curriculum.