Shannon Smith Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Managed the website, blog and social media content strategy and execution for over 100 SMB clients.
• Owned the scheduling and posting of web and social content across platforms.
• Edited and optimized existing web and social content in accordance with best practices.
• Presented 12-month content calendars and marketing strategies to stakeholders and clients.
• Demonstrated a high-attention to detail, fielding up to 50 client requests and revisions per day.
• Drafted communication materials for internal and external use, including training documents, meeting notes, product presentations, and content proposals.

Toronto, Ontario, Canada

• Led the creation of 12-month social media and blog content calendars for over 150 SMB clients.
• Conducted content audits and competitor analysis to identify key market trends and audience segmentation approaches.
• Wrote SEO-optimized blogs and social media captions tailored to each clients’ niche industry.
• Designed and copywrote social media and web content, including landing pages, infographics, and call to actions.
• Oversaw the revision and QA processes to ensure all client deliverables were met on time.

Toronto, Ontario, Canada

• Delivered exceptional customer support to a portfolio of over 200 SMB clients, achieving 100% CSAT and NPS scores.
• Provided support to the marketing and account management teams, including editing social and web content, scheduling client meetings, organizing internal documents, and resolving escalated ad-hoc requests.
• Generated internal reports to identify areas for product improvement and resolve documentation gaps.

Toronto, Ontario, Canada

• Established an online vintage fashion retail store aimed at providing accessible and inclusive vintage clothing to Canadians.
• Reached over $8000 in sales and received 150+ 5-star reviews.
• Led the photography, editing, copywriting, and social media marketing to generate over 8k followers across platforms including Instagram, TikTok, Depop, and Poshmark.

• Reached daily sales goal of $2k by achieving an average transaction value of $100.
• Fostered meaningful client relationships by providing a curious and compassionate approach to customer service.
• Greeted and interacted with every client, creating a welcoming and positive environment.

• Part of the performing cast for various musical theatre productions including:
• The Drowsy Chaperone
• Annual 25th Putnam County Spelling Bee
• Hairspray
• The Theory of Relativity

• Provided organizational and administrative support to ensure client satisfaction.
• Communicated with customers regarding bookings, program offerings, and service inquiries.
• Responded to customer inquiries via phone and email.
• Supported the team by ensuring the completion of daily tasks.

• Coordinated and managed prop, costume, and set changes.
• Established communication between cast members and creative team.
• Helped mediate and resolve interpersonal conflicts between cast members.

• Organized and planned Drama activities, games, and lessons for campers from ages 4-14.
• Adjusted my curriculum and teaching approach depending on the needs and ability of each camper.
• Provided a nurturing and safe environment for campers to have fun and engage with the curriculum.

Bachelor Of Arts - Ba, Women And Gender Studies

Study Abroad, English Language And Literature

High School Diploma