• ServiceNow Administrator and ITIL V3 Certified. Over 20 years of IT Experience with 8+years of experience in ServiceNow.• Experience in managing ServiceNow implementations, upgrades, and integrations. Expertise in ITSM, ITOM, CSM, and FSO modules of ServiceNow. Skilled in leading and managing cross-functional teams to deliver quality solutions. • I have led cross-functional teams and delivered successful ServiceNow implementations for a variety of clients in different industries. My expertise in ITIL processes, project management, and software development life cycle (SDLC and SAFe Agile) has enabled me to effectively manage end-to-end ServiceNow implementations from requirements gathering to post-implementation support. • I possess a deep understanding of the ServiceNow platform, including its capabilities and limitations, and have a proven track record of designing, developing, and deploying custom applications and workflows on the platform. • Proficient in Agile methodologies and DevOps practices. Strong communication and interpersonal skills, with a track record of building and maintaining effective relationships with stakeholders, clients, team members and have passion for continuous improvement is ServiceNow delivery methodologies.