Skip Young Email & Phone Number

Cincinnati, Oh, Us

With more than 50,000 customers across all 50 states, Paycor is known for delivering intuitive Human Capital Management (HCM) software that modernizes every aspect of people management, from Recruiting and Talent Management to Payroll, Benefits Administration and Workforce Management. But what really sets us apart is our focus on helping business leaders to develop their people and build winning teams.As a senior member of our Product team, my primary focus is on increasing the value, adoption and stakeholder satisfaction of the 2 products I am responsible for (Benefits Administration and ACA) while also evaluating new product concepts to drive further revenue growth. This is accomplished through my:--Regular customer and stakeholder interaction to share new product concepts, gather insights and validate expected results from recent product enhancements--Constant cross functional collaboration with other Engineering, Product Design/UX, Client Service/Implementation, Alliances, Sales, Product Marketing, Legal and Finance leaders--Definition of product vision, strategy and development roadmaps based upon customer needs, market research and attention to the most impactful spoken and unspoken stakeholder challenges--Creation of KPIs/OKRs to assess product improvement successMy work has included:--Extensive Customer Discovery, market research and competitive analysis to create the vision and roadmap for a complex, multi quarter redesign of our core workflow system--Collaboration across a large number of development teams to execute the above plan that is already yielding up to 90% reduction in workflow development time, eliminating 97% of failed workflows and reducing maintenance/support costs by 25%--Being selected to present at our first annual user conference --Securing executive alignment for a multi quarter modernization of our ACA product

Cincinnati, Oh, Us

As part of our Product team, my primary focus was on increasing the value, adoption and stakeholder satisfaction of the 2 products I was responsible for (Benefits Administration and ACA) while also evaluating new product concepts to drive further revenue growth. My work included:--Defining the plan and initial strategy for a potential new HR and Talent Management product --Driving the completion of a key 2.5 year company-wide initiative to transition ~5500 clients onto our newest Benefits product--Leading a API data integration project that saved our service organization 3700+ hours of manual work annually--Managing our key strategic partner integration which powers our Benefits Administration offering (strengthening skills in: executive communication and partner development project execution)

Cincinnati, Oh, Us

Aug 2018 - July 2019As part of our Product team, I took responsibility over our Benefits and HR products. My main focus was 3-5 year strategic planning for our end of life Benefits product and weighing a re-build/buy/partnership decision. Through market research, stakeholder feedback, financial analysis and product/executive leadership planning, I helped lead the strategic partnership direction with a best in breed Benefits provider, bswift. This included a new product launch and initiating a company-wide investment to transition all ~5500 clients on the legacy Benefits platform to the new product starting July 2019 with planned completion in July 2021--Gained experience in: aligning to product market fit, contract negotiations, product pricing, sales training , new product launches and partner relationship management--Drove strong sales growth with new Benefits product - Doubled Year Over Year (YOY) new sales in the 3rd month of product availability (June 2019) Aug 2017 - Aug 2018In partnership with our 3 other HR Product Managers, I drove a company-wide investment in re-platforming our HR and Benefits products to improve cross functional efficiency and support a unified client experience. This involved high stakeholder interaction, precise roadmap feature planning and backlog prioritization for two software development teams--Led the planning and launch for one of our largest single quarter reporting initiatives, which involved prioritizing work for 4 development teams, creating 10 new reports and completing 25 existing report enhancements --Co-led project to establish our first integrated COBRA/CDH product partnership with WageWorks --Coordinated user testing interviews/surveys of 20+ clients in planning for Org Chart and Directory (+Mobile) product functionality

Cincinnati, Oh, Us

As part of our Product team, I managed our Workers Compensation product offering while also serving as Product Owner for our escalated payroll production support team. I provided user feedback analysis, roadmap feature planning, user story writing/prioritization and product status reporting to key stakeholders--Successfully obtained executive leadership support for top 3 Paycor Insurance Agency 2017 initiatives including an improved seller compensation package, better sales training process and additional agency team headcount

Cincinnati, Oh, Us

As part of our Implementation team, my role focused on implementing and training our largest clients that purchased HR, Benefits and Onboarding solutions. I worked within a project team and interacted with HR professionals from our assigned client base each day to provide product training and facilitate the creation of their HR and Benefits systems. In addition to my client centered work, I became one of the main internal HR/Benefits SMEs. This led to an invitation to serve as a Product & IT Ambassador helping to provide direct stakeholder feedback to our HR Product team while also participating in user acceptance and beta product testing.--Implemented 2nd highest number of clients on my team July 2015-June 2016 at 218, totalling $4.09M in direct HR revenue--Consistently received some of the highest client survey results out of our HR Implementation team--Led the beta client implementations for our new Benefits Product rollout in late 2015--Paycor Toastmasters member

Cincinnati, Oh, Us

As part of our Client Service team, I supported some of Paycor's largest clients using our web based HRIS solutions. Within my assigned client base, I consulted with HR professionals each day to provide training on the best use of our product functionality, facilitated the implementation of new features throughout their system and helped to troubleshoot technical issues. --Continually achieved ~100% controllable client retention rate without any requested support representative transfers

Cincinnati, Oh, Us

As part of our Inside Sales team, I helped prospects and clients obtain competitive workers compensation insurance policies and consulted with current clients throughout the US to promote purchasing additional ancillary products (including Time Keeping, HR, Payroll and Reporting solutions).--Continually exceeded monthly sales quotas and completed the largest sale in team history up through June 2013

Manchester, Mo, Us

As a national franchise system, Fish Window Cleaning provides cleaning services to commercial and residential customers in over 200 market regions. My responsibilities included payroll management, vendor negotiations, customer service management, bookkeeping and customer billing for the Lawrenceburg, IN office. I developed a strong working knowledge of QuickBooks and QuickBooks Payroll software. Besides my role in the office, I also served as a sales associate. --Acquired 26% of the companies new non-referral clients in 2010

Bsba, Entrepreneurship, Finance & International Business

Education record

Education record