Steve Kirchner Email & Phone Number

Indian Trail, Nc

As project coordinator my job is to to enter field data into database, update all current projects and create reports for the management team. Additional duties include act as backup for offsite IT company. Provide any other duties as needed by management.

Fort Mill

Manages organization operations by directing and coordinating activities consistent with established goals, objectives, and policies. Follows direction set by Chief Executive Officer and Board of Directors. Implements programs to ensure attainment of business plan for growth and profit. Provides direction and structure for operating units. May participate in developing policy and strategic plans.Manages Customer Service, IT department and Training Department.

Plan, direct, or coordinate the operations of LearningStation. Directly supervised the Customer Support Department, Professional Development and the IT department. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials for all three departments. During my tenure in the position, customers rated LearningStation’s customer support at 95% satisfaction. Support ticket turn around was less than 24 hours.

Directed and supervised 12-person technical/customer care team. The Customer Support team was responsible for resolving all technical issues related to company installed local area networks and technical issues associated with cloud based customer solutions. The team was also responsible for day-to-day communications with current customers. Salesforce software was implemented to ensure proper procedures were followed and follow up actions taken if customer related issues were discovered.

Assigned state of South Carolina to expand the present of Computer Network Powers Citrix in house server solutions. In less than a year, expanded to 6 new SC customers. After initial sales were closed, provided complete implementation plan using MS Project to include all deliverable’s. Provided all on site and remote technical support the local area network for a regional government agency.Local Area Network Administrator – Maintained Computer Network Power (CNP) local area network. Ensured Microsoft servers were updated correctly, provided end user technical support and ensure off site backups were successful. Maintained all printers and other peripheral devices attached to network.

Macdill Afb, Fl

Career HighlightsJoint Communication Support Element (JCSE) - Non Commissioned Officer in Charge (NCOIC) of planning and deploying military communication equipment that provide enroute, early entry, scalable C4 support to the Regional Combatant Commands, Special Operations Command, and other agencies as directed; on order, provides additional C4 services within 72 hours to support larger CJTF/CJSOTF Headquarters across the full spectrum of operations.NCOIC Rapid Deployment Squadron (Moody AFB) – In charge of 30-person tactical communications team that provided on-demand large-scale communications deployment for Middle East Theater. NCOIC Wideband Communications (Osan, Korea) – Managed 25 person work center responsible to maintain all line of sight communications equipment deployment throughout Korea.NCOIC Wideband/Satellite Communications (Patrick AFB) – Responsible to maintain all equipment to support NASA Shuttle mission.

Bachelor Of Science (B.S.), Information Technology, 3.8 Gpa

Activities and Societies: With honors

Community College Of The Air Force Associate In Applied Science (Aas) Degree, Electronics And Telecommunications